Ariana Hoyos
New York,NY
Summary
Dynamic Point of Sales Operations Supervisor with a proven track record at KITH Men’s Flagship, excelling in employee training and cash management. Developed comprehensive SOPs and streamlined POS operations, enhancing efficiency and customer satisfaction. Adept at problem-solving and fostering teamwork, ensuring seamless store operations and exceptional service delivery.
Overview
12
12
years of professional experience
Work History
Point of Sales Operations Supervisor
KITH Men’s Flagship
Soho Manhattan
05.2019 - Current
- Conducts POS training for all New York city staff.
- Created company-wide SOP’s that provide step-by-step instructions to ensure clarity on operational procedures and all things related to the POS system.
- Partners with the IT team to resolve any technological issues related to the store's POS system.
- Created a system to efficiently execute apparel and footwear releases.
- Provides support to all New York City Kith stores by addressing and resolving all POS and customer service issues.
- Handles opening store procedures such as balancing out registers, bank runs for change and manual deposits.
- Conducts nightly counts of all cash received throughout the day to ensure bank drops are correct for the following day.
Cascalote Latin Bistro
New York, NY
06.2013 - Current
- Completing Web orders/ Phone orders.
- Multitasking in a fast-paced pressured environment.
- Ensuring day-to-day operations run smoothly and efficiently.
- Monitoring cash and credit card transactions.
- Keeping constant communication with kitchen staff to ensure quality of food is consistent.
- Professionally addressing any customer complaints.
- Supporting employees so the best customer service is given.
- Positively engaging and entertaining customers at the bar.
- Carrying multiple plates and drinks at the same time.
Sales Associate / Cashier
Banana Republic
Flagship store 626 Fifth Ave
02.2017 - 01.2019
- Keeping up with store appearances.
- Restocking items sold.
- Upselling customers and giving styling advice.
- Completing transactions that involve ringing customers out and following return policy.
- Managing the fitting rooms.
- Working with associates to upsell customers.
Education
Associates - Fashion Design
The Art Institute of New York City
NYC12.2016
Skills
- Point of sale systems
- Employee training
- Standard operating procedures
- Cash management
- Customer service
- Problem solving
- Sewing
- Patternmaking
Languages
Spanish
Professional
References
References available upon request.
Timeline
Point of Sales Operations Supervisor
KITH Men’s Flagship
05.2019 - Current
Sales Associate / Cashier
Banana Republic
02.2017 - 01.2019
Cascalote Latin Bistro
06.2013 - Current
Associates - Fashion Design
The Art Institute of New York City
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