Ariana Johnson
Fort Lauderdale,FL
Summary
My objective is to be able to grow as an individual and team player in a company in which my skills can aid in the company's success and progression. Customer Service Rep/Admin Assistant
Overview
8
8
years of professional experience
Work History
Case Management Specialist
Cinch Home services
04.2021 - Current
- Made appropriate referrals, monitored client services in appropriate time frames, sought supervisory guidance as required, documented services provided and completed departmental billing procedures.
- Communicated with supervisor regarding issues related to case management, resourcing, service collaboration and development of new resources.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Claims Analyst
K Force
05.2020 - 12.2020
- Accept high volume of inbound calls from unemployment applicants, perform chat services, follow scripts, and process claims accordingly
- Conduct outbound calls as needed to assist
- Document all encounters in clear and concise logs
- Develop the knowledge of customer needs and trends to improve customer satisfaction and loyalty. Viewed reports regularly to make sure processing was conducted efficiently.
- Assisted CMS with analysis in support of federal health program implementations.
- Pulled claims data from CMS systems, completed PI redactions and imported data for further analysis.
Admin Assistant/Phone Operator
Chrysalis Health
06.2019 - 03.2020
- My daily duties are to assist superiors with hiring process for all new employees
- I am responsible to file and process all terminated employees and submit to the department chief
- All incoming calls and inquiries go through me as a transfer them to the correct parties.
Data Processor
Bright Way Insurance
02.2018 - 04.2019
- Ensure all new business are completed and processed for funding
- Answer phones and address all client’s questions and concerns
- Deposit checks and Payrol
Receptionist
Elite Security
06.2015 - 07.2017
- List Duties a Call management including inbound, transfers and taking messages
- Worked extensively with Microsoft Word, Excel, Outlook, and
- PowerPoint
- Appointment settings
Education
Associate of Science - Business Administration
Broward College
Fort Lauderdale, FL06.2018
High School Diploma -
Dillard High School
Fort Lauderdale, FL06.2014
Skills
- COMPUTER SKILLS
- Microsoft Office, Excel, Power Point
- Word
- Case Notes
- Citrix
- Livechat Messaging
- Customer Relationship Management
- Resource Management
- Administrative and Office Support
- Invoice Preparation and Processing
Timeline
Case Management Specialist
Cinch Home services
04.2021 - Current
Claims Analyst
K Force
05.2020 - 12.2020
Admin Assistant/Phone Operator
Chrysalis Health
06.2019 - 03.2020
Data Processor
Bright Way Insurance
02.2018 - 04.2019
Receptionist
Elite Security
06.2015 - 07.2017
Associate of Science - Business Administration
Broward College
High School Diploma -
Dillard High School