Ariana Lopez
Rohnert Park,CA
Summary
Achieved high levels of team engagement to support organizational objectives. Delivered exceptional patient experiences through proactive involvement in community health initiatives. Committed to becoming an integral part of a leading medical organization.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front/Back Office Medical Assistant
Marin Health- Cardiology
01.2025 - Current
- Preparing patients for cardiac examinations
- Taking vital signs
- Monitoring patients during tests like electrocardiograms (ECGs)
- Maintaining sterile fields
- Documenting patient information and educating patients on post-procedure care all under the supervision of a cardiologist
- Applying Ziopatch monitors to track possible heart arrhythmias
- Assisting with obtaining prior authorization to process rx refills
Call Center Scheduler
Marin Health Cardiology
01.2024 - 01.2025
- Assemble patient information into patients’ medical records accurately and efficiently
- Triage patients
- Schedule for own provider
- Assist new patients with referrals and authorization
- Knowledge with Medicare, ChampVA, Worker’s Compensation, and various insurances
Front/Back Medical Assistant Extern
Marin Health- Urgent Care
07.2024 - 10.2024
- Prepared treatment room for patients by cleaning surfaces and restocked supplies
- Followed laboratory procedures for handling biological specimens
- Prepared, processed, and analyzed lab samples
- Educated patients about medications, procedures, and physician’s instructions
- Administered rapid tests such as: strep, flu, HGB, covid, and glucose
Member Service Representative
Redwood Credit Union
01.2020 - 03.2022
- Assisted members with account inquiries and service requests, ensuring timely resolution.
- Processed transactions accurately using CRM systems to maintain data integrity.
- Educated members on product offerings, enhancing customer engagement and satisfaction.
- Collaborated with team members to streamline service processes and improve efficiency.
- Handled escalated issues effectively, demonstrating problem-solving skills in high-pressure situations.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
Certified Clinical Medical Assistant - undefined
Calegional Training Institute
01.2024
General Ed - Registered Nursing (ADN)
Santa Rosa Junior College
01.2020
Skills
- Oversaw operations in a high-volume call center, enhancing customer service efficiency
- Championed adherence to HIPAA standards to protect patient information Fostered effective communication strategies among team members
- Leveraged critical thinking skills to improve problem-solving processes
- Implemented Electronic Health Records (EPIC) for streamlined data management Coordinated prior authorizations and referrals to optimize patient care
LANGUAGES
English: Fluent
Spanish: Basics
Certification
• Certified Clinical Medical Assistant
• BLS certification
Timeline
Front/Back Office Medical Assistant
Marin Health- Cardiology
01.2025 - Current
Front/Back Medical Assistant Extern
Marin Health- Urgent Care
07.2024 - 10.2024
Call Center Scheduler
Marin Health Cardiology
01.2024 - 01.2025
Member Service Representative
Redwood Credit Union
01.2020 - 03.2022
Certified Clinical Medical Assistant - undefined
Calegional Training Institute
General Ed - Registered Nursing (ADN)
Santa Rosa Junior College