Ariana Lucas
Lawrenceville,GA
Summary
Adept Cleaning Crew Supervisor with a proven track record at Aba Best Janitorial Service, enhancing team performance and client satisfaction through effective leadership and inter-department collaboration. Skilled in employee evaluations and sanitation, I significantly boosted productivity and maintained high safety standards, securing repeat business and fostering a positive work environment.
Overview
5
5
years of professional experience
Work History
Cleaning Crew Supervisor
Aba Best Janitorial Service
07.2019 - 09.2024
- Ensured timely completion of all cleaning tasks by effectively delegating responsibilities among team members and monitoring progress throughout the shift.
- Contributed to company growth by assisting management in hiring new employees based on skillset compatibility with current team dynamics.
- Optimized team performance by conducting regular evaluations and identifying areas for improvement.
- Coordinated, directed and monitored cleaning staff in Type and Type duties by use of manual and electrically powered tools and equipment.
- Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
- Maintained adequate supplies of cleaning materials and equipment and placed orders to conserve stock levels.
- Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs.
- Produced accurate and well planned health and safety risk assessments documenting safe work of cleaning staff.
- Secured repeat business from satisfied clients through excellent communication skills, proactive follow-up calls, and timely resolution of any reported issues.
- Conducted recruitment, interview and selection processes to induct new staff in accordance with business policies.
- Boosted overall productivity by regularly maintaining equipment, troubleshooting common problems, and collaborating on preventative maintenance strategies.
- Motivated crew to exceed customer expectations, resulting in positive feedback from clients and higher overall satisfaction ratings.
- Saved time and resources by effectively managing inventory levels of cleaning supplies and equipment.
- Maintained a safe working environment by enforcing compliance with safety regulations and ensuring proper usage of equipment.
- Resolved conflicts within the team professionally, fostering positive relationships among crew members.
- Conducted regular room inspections to verify compliance with housekeeping standards.
Skills
Employee evaluations
Ordering cleaning supplies
Cleaning and sanitation
Team Building
Folding clean laundry
Dusting furniture
Inter-department collaboration
Payroll understanding
Sorting and washing laundry
Timeline
Cleaning Crew Supervisor
Aba Best Janitorial Service
07.2019 - 09.2024