Ariana Lucero
North Richland Hills,USA
Summary
I am highly skilled in customer service with extensive experience in supporting medical personnel with patient care and medical procedures. My expertise includes managing patient records, conducting preliminary examinations, assisting in minor surgical procedures, and providing patient education on skincare treatments and post-care instructions. I will provide excellent customer service while managing tasks, adapting to new ones when assigned, and providing a positive attitude to everyone I encounter. My solid work ethic and strong adaptability, alongside being extremely personable and patient, allows me to thrive in any work environment.
Overview
5
5
years of professional experience
Work History
Server
Eddie V's
Fort Worth, TX
04.2024 - Current
- Provided friendly and efficient service to enhance customer satisfaction during dining experiences.
- Assisted in maintaining cleanliness and organization of the dining area to promote a welcoming environment.
- Collaborated with kitchen staff to ensure timely delivery of food and beverages to guests.
- Learned menu items thoroughly to offer accurate recommendations and enhance guest dining choices.
- Processed customer orders accurately, facilitating smooth transactions and positive guest interactions.
- Adhered to health and safety standards, contributing to a safe dining environment for customers and staff.
- Supported team members by communicating shift needs and coordinating tasks effectively during busy periods.
- Adapted quickly to changing situations, maintaining composure while managing multiple tables efficiently.
- Assisted with training of new staff members.
- Delivered customer checks and securely processed credit card or cash payments.
- Informed kitchen of special dietary needs or requests, delivering personalized meal options.
- Attended company and restaurant required trainings and meetings, improving skills.
- Memorized frequent customer preferences to build relationships and loyalty.
Medical Assistant/Receptionist
Epiphany Dermatology
Albuquerque, NM
09.2022 - 03.2024
- Assisted in patient intake by verifying medical histories and managing appointment schedules.
- Coordinated with healthcare providers to facilitate efficient patient flow and timely service delivery.
- Maintained accurate electronic health records while ensuring compliance with HIPAA regulations.
- Educated patients on skincare treatments and procedures to promote informed decision-making.
- Prepared examination rooms by sterilizing instruments and organizing necessary supplies for procedures.
- Participated in training new staff members on operational protocols and patient care best practices.
- Administered injections per physician orders while adhering to safety guidelines set forth by the facility's policy manual.
- Compiled patient histories by interviewing them regarding their medical history, family history, current medications or treatments they are undergoing.
- Performed laboratory tests such as urinalysis under the supervision of a physician.
- Conducted pre-authorizations and referrals to meet third-party insurer requirements.
- Assisted with minor surgical procedures such as suturing wounds or removing foreign bodies from skin surfaces following aseptic technique principles, as well as skin surgeries with providers.
- Instructed patients on proper medication use and storage techniques based on doctor's orders.
- Provided post-operative care instructions to patients after surgery or other medical procedures.
- Obtained medical information and measured vital signs, weight, and height.
- Collected skin tissue and other laboratory specimens, logged specimens, and prepared them for testing.
- Documented all aspects of patient care accurately and timely.
- Experience working with iPledge website and patients.
Nurse Technician
Encompass Health
Albuquerque, NM
11.2020 - 09.2021
- Assisted nursing staff with multiple patient care tasks, enhancing overall patient comfort and satisfaction.
- Maintained accurate medical records using electronic health record systems, ensuring compliance with regulations.
- Implemented infection control measures, contributing to a safer healthcare environment and improved patient outcomes.
- Supported inventory management by organizing medical supplies and ensuring availability for clinical staff.
- Demonstrated excellent interpersonal communication skills while interacting with patients and their families in a compassionate manner.
- Assisted nursing staff in all aspects of patient care, such as bedside care, collecting specimens, transporting patients, and documenting patient information.
- Documented or reported observations of patient behavior, complaints, or physical symptoms to nurses.
- Answered patient call signals, bells, or intercom systems to determine patient needs.
- Monitored vital signs including pulse rate, temperature readings, and respiration rates, accurately recording results on appropriate forms.
- Prepared rooms for incoming patients by ensuring that supplies were stocked appropriately prior to their arrival.
- Helped patient with personal hygiene tasks by giving sponge baths, changing clothes, and assisting with toileting.
- Turned and repositioned bedfast patients to prevent bedsores.
- Adjusted oxygen levels to verify patient comfort.
- Reviewed patient dietary restrictions and food allergies to verify appropriate diet.
- Applied clean dressings, slings and support bandages.
- Measured and recorded food and liquid intake and urinary and fecal output.
- Lifted and assisted others to lift patients to move them on and off beds, wheelchairs, and stretchers.
- Prepared and served food trays.
- Performed foley care on patients.
Education
High School Diploma -
Fort Sumner High School
Fort Sumner, NMAssociate in Arts (A.A.) - undefined
Central New Mexico Community College
Albuquerque, NMSkills
- HIPAA compliance
- Procedure assistance
- Wound care
- Multitasking and organization
- Friendly demeanor
- CPR/BLS training
- Suture removal
- Medical coding
- Strong work ethic
- Medical office procedures
- Medical receptionist experience
Timeline
Server
Eddie V's
04.2024 - Current
Medical Assistant/Receptionist
Epiphany Dermatology
09.2022 - 03.2024
Nurse Technician
Encompass Health
11.2020 - 09.2021
Associate in Arts (A.A.) - undefined
Central New Mexico Community College
High School Diploma -
Fort Sumner High School