Ariana Maldonado
Coral Springs,FL
Summary
Dedicated Dental Receptionist with a proven track record in enhancing patient experiences through effective front desk management and appointment scheduling. Demonstrates strong communication and organizational skills, ensuring a welcoming and efficient office environment. Recognized for exceptional customer service and the ability to handle patient inquiries with professionalism. Aiming to leverage expertise to contribute to a patient-centered practice.
Overview
6
6
years of professional experience
Work History
Packing Machine Operator
Fresh Express
Streamwood, Illinois
08.2021 - 07.2024
- Collaborated with team members to troubleshoot equipment issues.
- Coached packers and processing operators by providing courteous support and feedback.
Dental Receptionist
Advantage Dental Care
Chicago, IL
06.2020 - 08.2020
- Coordinated patient appointments through practice management software.
- Maintained secure handling of patient information.
- Addressed patient billing inquiries efficiently.
- Answered phone calls and greeted patients with a friendly demeanor.
- Upheld cleanliness and orderliness of reception area.
- Handled patient payments efficiently.
- Explained services and procedures to patients with clarity.
- Coordinated patient cleanings and dental visits using scheduling software.
- Handled incoming calls efficiently and scheduled appointments promptly.
- Confirmed patient qualification for benefits under diverse insurance policies.
- Greeted patients, provided them with necessary paperwork, and verified insurance information.
- Ensured that all HIPAA regulations were followed while handling confidential patient information.
- Maintained accurate records of patient treatment plans, medical histories, and financial transactions.
- Created a welcoming environment for patients by providing exceptional customer service at all times.
- Processed referrals to specialists when required by the dentist.
- Demonstrated proficiencies in telephone, e-mail, fax, and front-desk reception within high-volume environment.
- Organized patient charts prior to each appointment in order to save time during check-in process.
- Responded to inquiries from patients regarding their accounts or dental services offered.
- Provided support with front office duties such as photocopying documents or scanning files.
- Arranged documents for insurance claims.
- Educated patients on proper oral health care instructions and preventive measures.
Customer Service Cashier
Supermercados El Bodegon
Margate, FL
12.2018 - 10.2019
- Assisted customers with inquiries and processed transactions efficiently.
- Handled cash and managed point-of-sale systems for accurate payments.
- Maintained cleanliness and organization of checkout areas for customer comfort.
- Resolved customer complaints and provided solutions in a friendly manner.
- Restocked shelves and ensured product availability for customer convenience.
- Greeted customers and provided friendly customer service.
- Collected credit card and cash payments to complete transactions for customer orders.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Recommended, selected, located, and obtained products to meet customer needs.
Dental Receptionist
kids healthy smiles
Pompano Beach, FL
06.2019 - 07.2019
- Scheduled patient appointments using practice management software.
- Assisted patients with insurance verification and billing inquiries.
- Answered phone calls and greeted patients with a friendly demeanor.
- Maintained cleanliness and organization of reception area.
- Scheduled cleanings and dental appointments for patients using appointment software.
- Answered incoming calls, scheduled appointments, and confirmed patient visits.
- Verified patient's eligibility for benefits under various insurance plans.
- Greeted patients, provided them with necessary paperwork, and verified insurance information.
- Ensured that all HIPAA regulations were followed while handling confidential patient information.
- Created a welcoming environment for patients by providing exceptional customer service at all times.
Education
High School Diploma -
Coral Springs High School
Coral Springs, FL06-2019
Skills
- Appointment scheduling
- Insurance verification
- HIPAA compliance
- Customer relationship management
- Front office operations
- Referral coordination
- Effective communication
- Problem solving
- Attention to detail
- Time management
- Data entry
- Dental terminology
- Punctual and reliable
- Pleasant speaking voice
- [Language] fluency
- Eagle Soft
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Packing Machine Operator
Fresh Express
08.2021 - 07.2024
Dental Receptionist
Advantage Dental Care
06.2020 - 08.2020
Dental Receptionist
kids healthy smiles
06.2019 - 07.2019
Customer Service Cashier
Supermercados El Bodegon
12.2018 - 10.2019
High School Diploma -
Coral Springs High School
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