Ariana Mclendon
Philadelphia,PA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Mail Carrier
United States Postal Service, USPS
03.2023 - Current
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Upheld the integrity of sensitive materials by properly handling confidential documents, registered mail, and certified packages according to USPS regulations.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Proactively communicated route changes or potential delays due to construction or road closures with supervisors for alternative planning purposes.
- Handled mail and packages with care to prevent damage during delivery.
- Displayed professionalism when interacting with customers at their homes or businesses while delivering their mail promptly and courteously every day.
Front Desk Receptionist
Planet Fitness Gym
09.2022 - 03.2023
- Developed strong working relationships with team members, fostering a positive work environment.
- Organized, maintained and updated information in computer databases.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Resolved customer problems and complaints.
- Trained new team members on company procedures, customer service and issue resolution.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Customer Service Representative
Best Buy Imports
07.2021 - 08.2022
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Increased efficiency and team productivity by promoting operational best practices.
- Promptly responded to inquiries and requests from prospective customers.
- Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Utilized customer service software to manage interactions and track customer satisfaction.
Education
High School Diploma -
George Washington HighSchool
Philadelphia Pa06.2021
Skills
- Route Management
- Postal regulations
- Payment Processing
- Direct Sales
Timeline
Mail Carrier
United States Postal Service, USPS
03.2023 - Current
Front Desk Receptionist
Planet Fitness Gym
09.2022 - 03.2023
Customer Service Representative
Best Buy Imports
07.2021 - 08.2022
High School Diploma -
George Washington HighSchool