Ariana Menjivar
Conroe
Summary
Dedicated professional with demonstrated strengths in customer service, time management and office administration. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Office Administrator
Global Title Group
08.2020 - Current
- Document Management: Preparing, editing, and formatting documents (reports, memos, invoices) and maintaining physical/electronic filing systems.
- Managed inbound calls, providing prompt, accurate updates on account statuses.
- Managed end-to-end client documentation process, including preparation, distribution, and final review.
- Addressed customer inquiries via phone and email consistently.
- Developed customized Excel trackers to provide 100 clients with weekly updates.
- Facilitated client feedback by distributing links for Google reviews.
At Home Marketing
On Point Mobile Carwash & Detail
10.2020 - 10.2022
- Use Social Media Platforms to Create Ads (Instagram, Google Business, and Facebook)
- Developed and executed social media strategies to enhance brand visibility and engagement.
- Participated in brainstorming sessions to generate creative ideas for campaigns.
- Created visually appealing graphics for use in social media posts, improving overall aesthetic appeal of profiles and increasing user interaction.
- Increased brand visibility by creating and implementing targeted social media campaigns.
Sales/Administrative Assistant
Gold Crown Getaways
06.2019 - 08.2020
- Account Verification Letters
- Deed Searches
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Data Entry / Administration Assistant
Leisure Getaways Inc
04.2015 - 07.2016
- Managed incoming phone calls and directed inquiries to appropriate departments.
- Coordinated the dissemination of various communication materials, including emails, memos, letters, faxes, and forms, to ensure efficient information flow among employees.
- Coordinated office tasks and maintained records to facilitate executive management activities.
- Established and optimized a comprehensive filing system to enhance document retrieval efficiency.
- Provide general administrative and clerical support including mailing, scanning, faxing and copying for management.
Education
Bachelor's - Political Science
Sam Houston State University
Huntsville, TX01-2019
Skills
- Office Organization
- Proficient in Microsoft Office Suite
- Database entry
- Good Telephone Etiquette
- Excellent communication
Certification
Driver's License
Languages
Spanish
Middle Initial
M
Personal Information
Driving License: Yes
Timeline
At Home Marketing
On Point Mobile Carwash & Detail
10.2020 - 10.2022
Office Administrator
Global Title Group
08.2020 - Current
Sales/Administrative Assistant
Gold Crown Getaways
06.2019 - 08.2020
Data Entry / Administration Assistant
Leisure Getaways Inc
04.2015 - 07.2016
Bachelor's - Political Science
Sam Houston State University