Ariana Mireles

The Front Climbing Club.|Salt Lake City.|February 2024 - August 2024

• Processed membership applications and documents accurately and efficiently.
• Assisted members with inquiries regarding their accounts, benefits, and services.
• Resolved customer complaints promptly and professionally.
• Analyzed data trends related to the performance of membership programs.
• Generated invoices for memberships and processed payments accordingly.

The Front Climbing Club |Salt Lake City, UT.| October 2023 – Aug 2024

• Assisted with onboarding and training of new hires.
• Maintain cleanliness of store to ensure inviting atmosphere.
• Fill out Shift Lead Reports, track daily operations, and resolve any issues promptly to maintain smooth shifts.
• Provide consistent support to team members, ensuring excellent customer service, and operational efficiency.
• Coordinated team activities and delegated tasks to ensure efficient completion of projects.
• Developed strategies for problem solving and conflict resolution among team members.
• Provided coaching and feedback on employee performance, encouraging professional development.

The Front Climbing Club.|Salt Lake City, UT.|May 2022 – August 2024

• Greeted visitors and provided them with information about the company.
• Maintain a clean and welcoming environment for guests and members.
• Manage customer interactions, perform membership tasks, and conduct member tests to ensure satisfaction.
• Deliver high-quality customer service, addressing inquiries, and resolving issues to enhance the customer experience.

West Valley, UT.|October 2021 – February 2022.|

• Collaborated with management in the warehouse to ensure accurate and timely order fulfillment for Amazon sales.
• Led packing, shipping, and inventory management, while overseeing other responsibilities, including printing and blistering.
• I stepped in as Acting Manager in the absence of the supervisor, ensuring operations ran smoothly and met performance targets.
• Picked orders according to customer specifications, utilizing order sheets, pick lists, and item numbers.
• Verified accuracy of picked items by comparing them against pick list.
• Wrapped packages securely with bubble wrap, tape and labels before loading onto delivery trucks.
• Weighed packages to ensure they met shipping weight requirements.

Kid to Kid.|Salt Lake City, Utah, February 2021 – October 2021.

• Provided outstanding customer service, assisting clients with purchases, and fostering long-term relationships.
• Managed inventory and store purchasing, ensuring popular items were well-stocked, and products were effectively displayed.
• Handled transactions, accurately processing payments, and maintaining a balanced cash register.
• Greeted customers and provided exceptional customer service.
• Assisted customers with product selection, sizing and styling.
• Built relationships with customers to encourage repeat business.

Ameca, Jalisco, Mexico, January 2015 – August 2020.

• Played a pivotal role in growing a small business into a successful retail operation, overseeing product procurement, sales, and customer service.
• Negotiated with producers, securing favorable terms, and maintaining a diverse inventory to meet customer demand.
• Optimized customer relations strategy, boosting repeat business.
• Managed the financial and operational aspects of the store, ensuring profitability, and smooth day-to-day operations.
• Developed and implemented sales strategies to increase market share.
• Analyzed data to identify trends in customer behavior and develop plans accordingly.
• Provided technical support for customers when needed, answering questions about product features and capabilities.
• Trained, coached, and mentored junior sales personnel to ensure success in their roles.