Joshua Prough
Richardson,TX
Summary
Results-driven Project Manager with expertise in leading cross-functional teams and managing complex projects. Know for reliability, focused on risk management and enhancing communication to ensure timely delivery and client satisfaction, contributing to improved project outcomes and operational efficiency.
Overview
13
13
years of professional experience
Work History
Membership Specialist
Life Time Fitness Inc.
Garland, TX
12.2021 - Current
- Managed member onboarding processes to ensure smooth transitions into fitness programs.
- Developed and implemented member retention strategies to enhance engagement and satisfaction.
- Coordinated membership promotions and events to drive participation and community involvement.
- Assisted in maintaining accurate membership records using CRM software for data integrity.
- Provided exceptional customer service by addressing member inquiries and resolving issues promptly.
- Developed and executed membership sales strategies to drive customer engagement.
- Utilized CRM software to track leads and manage customer relationships effectively.
- Provided exceptional customer service during all stages of the sales process – from initial inquiry through post-sale follow-up – resulting in high levels of member satisfaction and loyalty.
Project Manager
Linear Roofing & General Contractors
Addison, TX
01.2024 - 10.2025
- Led project planning and execution for residential roofing installations, ensuring timely completion and quality standards.
- Coordinated cross-functional teams to streamline communication and enhance project delivery efficiency.
- Implemented risk management strategies to mitigate potential delays and budget overruns throughout project lifecycle.
- Developed and maintained comprehensive project documentation, including schedules, budgets, and progress reports.
- Facilitated regular client meetings to provide updates, gather feedback, and ensure alignment with expectations.
- Oversaw compliance with safety regulations and industry standards during all phases of construction projects.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Managed projects from procurement to commission.
Welder
Wasserstrom
Garland, TX
09.2019 - 03.2020
- Interpreted blueprints and technical drawings to ensure precise welding specifications.
- Operated TIG welding equipment to fabricate high-quality metal components.
- Ensured adherence to safety protocols and regulations during welding processes.
- Collaborated with team members for smooth workflow, resulting in increased productivity and timely project completion.
- Improved overall weld quality with thorough pre-weld preparations, including grinding, cutting, and positioning materials accurately.
- Streamlined fabrication processes by setting up workstations efficiently for optimal workflow organization.
Daycare Teacher
The Village School
Richardson, TX
05.2016 - 02.2017
- Fostered a safe, nurturing environment that encouraged social and emotional growth among children.
- Collaborated with parents to discuss child progress, address concerns, and enhance educational experiences.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Oversaw daily transitions between various activities such as snack time, outdoor playtime, naptime ensuring smooth operation of daily schedule.
Sales Associate
Cavender's Boot City
Plano, TX
06.2013 - 01.2016
- Assisted customers with product selection and provided exceptional service to enhance shopping experience.
- Managed inventory levels, ensuring stock availability and accuracy through effective tracking systems.
- Developed promotional displays to attract customers and boost sales during peak seasons.
- Resolved customer complaints promptly, maintaining high satisfaction rates and fostering repeat business.
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
Education
Associate of Science - Welding
Texas State Technical College
Waco, TX08-2019
High School Diploma -
L.V. Berkner High School
Richardson, TX06-2015
Skills
- Relationships and rapport
- Partnership development
- Cross-functional coordination
- Verbal and written communication
- CRM software
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Reliability
- Self motivation
Timeline
Project Manager
Linear Roofing & General Contractors
01.2024 - 10.2025
Membership Specialist
Life Time Fitness Inc.
12.2021 - Current
Welder
Wasserstrom
09.2019 - 03.2020
Daycare Teacher
The Village School
05.2016 - 02.2017
Sales Associate
Cavender's Boot City
06.2013 - 01.2016
Associate of Science - Welding
Texas State Technical College
High School Diploma -
L.V. Berkner High School