ARIANA NEGRON
New York,NY
Summary
I am a hardworking and result-oriented professional with five years of experience in various communication roles. I am known for being a team player with an eye for detail and a passion for helping others.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Elite Home Warranty
Brooklyn, New York
10.2024 - 09.2025
- Assisted customers with inquiries and resolved issues promptly.
- Documented customer interactions in the CRM system accurately.
- Collaborated with team members to enhance service quality consistently.
- Processed service orders and billing inquiries for customers reliably.
- Handled escalated customer concerns with professionalism and care.
- Developed strong customer relationships to encourage repeat business.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Waitress
La Cantina Restaurant
09.2023 - 02.2024
- Worked efficiently in a fast-paced environment, prioritizing tasks and managing multiple tables to ensure excellent customer service and satisfaction.
- Excelled at taking customer orders and anticipated customer needs and addressing any concerns or complaints promptly and effectively.
- Maintained cleanliness and organization of tables, dining areas, and service stations.
Janitor
Prime Flight
11.2022 - 12.2023
- Appropriately follow health and safety regulations by demonstrating appropriate understanding of cleaning chemicals and equipment to ensure proper sanitization.
- Perform and document routine inspections to maintain the area in a clean and orderly condition while escalating potential issues to management.
Waitress
Living Room Restaurant & Lounge
07.2023 - 09.2023
- Demonstrated a strong knowledge of the menu, actively upsold promotional options and made recommendations to customers based on their preferences and dietary needs.
- Collaborated with kitchen staff to ensure smooth and timely service, coordinating orders and communicating any special requests or modifications.
- Engaged with customers and built relationships, providing personalized attention and assuring a memorable experience.
Customer Service Representative
Charter Communications
08.2021 - 02.2022
- Actively completed approximately 50 telephonic inquiries per day to provide education on products, identified potential knowledge gaps and readily addressed customer concerns.
- Provided technical support and resolved issues pertaining to products or services.
Customer Service Representative
T-Mobile
01.2020 - 06.2021
- Explored individual needs of patrons and provided hands-on demonstrations of latest in-store technology.
- Maintained customer satisfaction with forward-thinking strategies to identify customer needs and resolve concerns.
- Arranged appointments, set up special orders and organized in-store pick ups.
Retail Associate
Finish Line
01.2018 - 07.2019
- Utilized a consultative sales approach to understand customer needs and provide appropriate recommendations.
- Assisted with the completion of purchases and encouraged the return of customers by advertising the store rewards program.
Education
Phlebotomy Technician -
New York Medical Career Training Center
08.2022
HIGH SCHOOL DIPLOMA -
Francis Lewis High School
08.2016
Skills
- Bilingual - fluent in Spanish
- Strong Communication
- Computer Literacy
- Telecommunications
- Problem-Solving
- Conflict Resolution
- Time Management
- Adaptability
- Multi-tasking
- Policy Adherence
- Critical Thinking
- Team Work
- CRM software
- Billing inquiries
- Technical support
- Service order processing
- Customer engagement
Timeline
Customer Service Representative
Elite Home Warranty
10.2024 - 09.2025
Waitress
La Cantina Restaurant
09.2023 - 02.2024
Waitress
Living Room Restaurant & Lounge
07.2023 - 09.2023
Janitor
Prime Flight
11.2022 - 12.2023
Customer Service Representative
Charter Communications
08.2021 - 02.2022
Customer Service Representative
T-Mobile
01.2020 - 06.2021
Retail Associate
Finish Line
01.2018 - 07.2019
Phlebotomy Technician -
New York Medical Career Training Center
HIGH SCHOOL DIPLOMA -
Francis Lewis High School