ARLETH ARAUZ
Ocala,FL
Summary
Customer service professional with a strong background in client communication, conflict resolution, and customer satisfaction. Experienced in both in-person and remote environments, with a proven ability to de-escalate concerns, resolve issues efficiently, and maintain a positive customer experience. Recognized for reliability, adaptability, and collaborative teamwork. Bilingual in English and Spanish.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Tele-Tech
Ocala, FL
01.2024 - 01.2026
- Delivered high-quality customer support in a remote call center environment
- Managed escalated customer concerns with professionalism and empathy
- Applied strong problem-solving skills to achieve timely resolutions
- Maintained consistent availability and reliability in a fast-paced setting
- Collaborated effectively with team members to improve service outcomes
- Prioritized customer satisfaction across all interactions
- Assisted customers with inquiries through phone and chat support.
- Resolved customer complaints by providing effective solutions and assistance.
- Collaborated with team members to improve service delivery processes.
Front Desk Representative
Stay Inn
02.2022 - 02.2023
- Provided front-line customer service and guest assistance
- Demonstrated strong multitasking, organization, and time-management skills
- Handled administrative duties including faxing, scanning, and correspondence
- Utilized Microsoft Outlook, Word, and Excel for daily operations
- Supported a smooth and efficient front desk workflow
- Maintained a professional and welcoming environment
Caregiver
Private Household
Ocala, FL
06.2018 - 01.2022
- Provided compassionate 24-hour care for an elderly stroke recovery patient
- Prepared daily meals and supported nutritional needs
- Assisted with personal hygiene and mobility
- Maintained a clean, safe, and organized living environment
- Managed medication schedules accurately
- Accompanied patient to medical appointments
- Assisted with daily living activities and personal care tasks for clients.
- Managed medication schedules and ensured timely administration of prescriptions.
Education
High School Diploma / GED -
RemoteSkills
- Customer Service & Client Support
- Conflict Resolution & De-escalation
- Communication & Active Listening
- Phone & Call Center Etiquette
- Data Entry & Typing
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Administrative Support
- Team Collaboration
- Attention to Detail
- Adaptability & Reliability
- Software & Computer Proficiency
- Windows Environment
- Bilingual - Fluent in Spanish
Timeline
Customer Service Representative
Tele-Tech
01.2024 - 01.2026
Front Desk Representative
Stay Inn
02.2022 - 02.2023
Caregiver
Private Household
06.2018 - 01.2022