Ariana Puente
Summary
Skilled professional ready to excel in any role with focus on results-driven performance. Proven ability to streamline operations and foster team collaboration to achieve organizational goals. Known for reliability and adaptability in meeting changing demands while maintaining high standards.
Overview
10
10
years of professional experience
Work History
DD-SW Supervisor
Xcite Automotive
San Antonio, TX
03.2024 - 11.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Shop Manager
Tephseal
San Antonio, TX
04.2022 - 03.2024
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Maintained safe working environment by enforcing adherence to safety and security protocols.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Implemented store policies and procedures to remain compliant with corporate guidelines.
Mobile Detailer
Self-employed
San Antonio, TX
08.2021 - 04.2022
- Developed expertise in a variety of detailing techniques, including paint correction, ceramic coating application, and interior deep cleaning.
- Demonstrated adaptability when facing unique challenges or complex requests, leading to successful project completion.
- Reduced environmental impact through the use of eco-friendly products and responsible waste disposal practices.
- Performed efficient scheduling coordination to minimize wait times for customers while maximizing productivity for the business.
Loss Prevention Specialist
TJX Companies
San Antonio, TX
07.2018 - 08.2021
- Reduced shrinkage rates by regularly reviewing inventory counts and addressing discrepancies promptly and effectively.
- Analyzed warehouse layout for potential vulnerabilities, recommending improvements to reduce opportunities for theft.
- Responded swiftly to emergency situations within the warehouse, ensuring customer and employee safety during incidents such as theft or disturbances.
- Performed regular audits of inventory levels, identifying discrepancies and taking corrective action where necessary.
Cashier Team Lead
Academy Sports and Outdoors
San Antonio, TX
06.2014 - 07.2021
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
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Education
High School Diploma -
JP Stevens HS
San Antonio, TX06-2014
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Highly motivated
- Strong work ethic
- Attention to detail
- Active listening
- Flexible and adaptable
Timeline
DD-SW Supervisor
Xcite Automotive
03.2024 - 11.2024
Shop Manager
Tephseal
04.2022 - 03.2024
Mobile Detailer
Self-employed
08.2021 - 04.2022
Loss Prevention Specialist
TJX Companies
07.2018 - 08.2021
Cashier Team Lead
Academy Sports and Outdoors
06.2014 - 07.2021
High School Diploma -
JP Stevens HS