Ariana Reza
Penns Grove
Summary
I am a fast learner and willing to adapt to any job. I am a competent, loyal, hard-working employee with the ability to achieve tasks when working alone or as part of a team. My current role has helped me develop skills in problem solving, collaboration with multiple departments, and strong customer service skills. This experience will allow me to transition into a new challenge and journey. This, along with my willingness to learn and dedication to continue to grow professionally, are strong assets.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Agile Cold Storage
2025.07 - 2026.02
- Resolved customer inquiries efficiently, enhancing satisfaction and retention.
- Handled import 3PL customer accounts.
- Worked closely with USDA on clearance inspection of containers.
- Managed order processing and tracking using inventory management systems.
- Fixed systematic errors/issues for operations.
- Collaborated with warehouse staff to ensure timely product availability for customers.
- Trained new team members and other company sites on customer service protocols, documentation needed to provide the customers proof of USDA clearance, and how to navigate and work through the WMS system.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Transportation Dispatcher
Thomas Foods International
2023.03 - 2026.01
- Load planning and dispatching trucks throughout the United States in a fast pace high demand industry while reaming in compliance with DOT regulations.
- Billing Our 3PL customers invoices
- Working closely with other departments such as sales, production and warehouse to ensure we are fulfilling our customers' needs in a timely manner.
- Scheduling delivery appointments through customer portals.
Behavioral Interventionist
Shortlidge Academy
2023.01 - 2023.03
- Provided emotional support to students and families.
- Implemented behavior modification techniques to improve student social and academic performance.
- Developed Individual Education Plans for students with special needs.
- Maintained accurate records of student progress and attendance.
- Collaborated with other educators to develop instructional strategies.
Warehouse Associate
Target
2022.06 - 2023.01
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Cleaned and maintained the warehouse in compliance with OSHA safety standards.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
Asset Protection Customer Host
Walmart
2021.10 - 2022.05
- Monitored surveillance cameras and alarm systems to detect suspicious activity.
- Patrolled store departments to check for suspicious activities.
- Wrote reports on internal and external crime, burglary, or theft.
- Investigated and reported any suspicious activity to local law enforcement and store management to obtain quick response.
- Educated store personnel and customers to apply best practices and comply with loss prevention policies and procedures.
- Monitored and analyzed customer behavior to identify and respond to potential theft and fraud incidents.
- Developed and implemented procedures to reduce risk of shoplifting and other loss prevention related issues.
Warehouse Associate
Warehouse Associate Jet
2017.01 - 2020.06
- Operated pallet jacks and moving material equipment to receive and transport items from various warehouse locations.
- Trained and supervised new employees to apply best practices and comply with health and safety procedures and regulations.
- Operated an aerial work platform to safely move and safeguard stock and supplies in the warehouse.
- Completed cycle counts and monthly inventory.
- Host NJ
Customer Service/Cashier
2015.04 - 2017.01
- Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
- Resolved customer complaints and maintained a clean and tidy checkout area.
- Counted money in drawers at the beginning and end of each shift.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Encouraged customers to make additional purchases by highlighting current deals and keeping the lane well-stocked.
Education
Bachelor’s - Law Studies
Delaware State University
Dover05.2022
High School Diploma - undefined
Penns Grove High School
Penns Grove06.2017
Skills
- Strategic decision-making
- Problem solving
- Strong work ethic
- Communication skills
- Time management
- Critical thinking
- Customer service
- Active listening
- Data entry
Timeline
Customer Service Representative
Agile Cold Storage
2025.07 - 2026.02
Transportation Dispatcher
Thomas Foods International
2023.03 - 2026.01
Behavioral Interventionist
Shortlidge Academy
2023.01 - 2023.03
Warehouse Associate
Target
2022.06 - 2023.01
Asset Protection Customer Host
Walmart
2021.10 - 2022.05
Warehouse Associate
Warehouse Associate Jet
2017.01 - 2020.06
Customer Service/Cashier
2015.04 - 2017.01
Bachelor’s - Law Studies
Delaware State University
High School Diploma - undefined
Penns Grove High School