Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Projects
Timeline
Generic

Ariana Rodriguez

Rockford,IL

Summary

Patient Access Representative with hands-on experience at OrthoIllinois, where I’ve trained and supported coworkers, helped improve scheduling, and handled technical issues. Skilled in EHR systems, Microsoft Office, and customer service, with a strong team-oriented approach, and a focus on delivering great patient experiences in busy environments. I also bring additional strengths in programming, web design, and problem-solving, along with a flexible mindset, and a willingness to learn and adapt to new tools and technologies.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Patient Access Representative

Orthoillinois
Rockford, IL
09.2021 - Current
  • Mentored new trainers on best practices and effective delivery methods.
  • Provided constructive feedback and positive reinforcement to keep trainees motivated.
  • Assisted in troubleshooting basic technical issues with patient portals and internal scheduling tools.
  • Trained new team members on scheduling systems, EHR platforms, and Microsoft Office to streamline daily workflows and enhance team productivity.
  • Completed day-to-day duties accurately and efficiently.
  • Scheduled patient appointments and managed provider calendars efficiently.
  • Verified patient insurance coverage and benefits using electronic health record systems.
  • Provided exceptional customer service to patients in a fast-paced environment.
  • Applied HIPAA privacy and security regulations while handling patient information.

Office Manager

Dental Designers
Rockford, IL
03.2021 - 09.2021
  • Maintained accurate patient records using electronic health record systems.
  • Assisted in billing processes and verified insurance information for accuracy.
  • Ordered office supplies and managed inventory levels for smooth operations.
  • Maintained filing system for records, correspondence and other documents.
  • Communicated effectively with patients regarding treatment plans and follow-ups.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.

Associate

Aldi
Rockford, IL
01.2019 - 04.2021
  • Operated cash register and handled customer transactions efficiently.
  • Assisted in stocking shelves and organizing merchandise regularly.
  • Collaborated with team members to ensure daily goals were achieved.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Promoted a positive customer satisfaction experience.
  • Worked closely among a team to keep the store running smoothly and safely.

Education

Applied Science - Web Programming and Design

Rock Valley College
Rockford, IL
05-2025

Skills

  • Web programming
  • HTML and CSS coding
  • Adobe photoshop
  • C programming
  • JavaScript programming
  • Multitasking and organization
  • Debugging and testing
  • Team collaboration
  • Database management
  • Customer service
  • Technical troubleshooting
  • Data analysis
  • Python
  • Problem Solving

Accomplishments

  • Above 3.0+ Cumulative GPA at RVC

Certification

  • Certificate in Web Design
  • Certificate in Programming

Projects

  • Developed 3+ mock websites using WordPress during coursework at Rock Valley College, focusing on layout, theme customization, and content structure.
  • Created a mock informational web pages using HTML and CSS, showcasing clean design, semantic structure, and responsive layout techniques.
  • Built a user-friendly website using HTML, CSS, and JavaScript, including interactive forms and functional submission buttons.
  • Developed a mock slot machine game with a graphical user interface (GUI), featuring interactive elements and clean, user-friendly design.

Timeline

Patient Access Representative

Orthoillinois
09.2021 - Current

Office Manager

Dental Designers
03.2021 - 09.2021

Associate

Aldi
01.2019 - 04.2021

Applied Science - Web Programming and Design

Rock Valley College

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