Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Video Games, Art, & Makeup
Timeline
Ariana Smith

Ariana Smith

Customer Service Assoicate
Canton,OH
"It matters not what someone is born, but what they grow to be."
Dumbledore, Harry Potter Series

Summary

Hardworking Customer Service Representative with 3 years of experience working with Retail. Trained in project and time management with extensive knowledge of POS management, Customer support, and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.

Overview

1
1
Language
5
5
years of post-secondary education
3
3
years of professional experience

Work History

Customer Service Representative

Best Buy Co Inc.
Canton, Ohio
04.2018 - Current
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Assisted customers with special services, account updates and promotional options.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Performed clerical work such as sorting mail, restocking supplies and typing documents.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Connected callers with appropriate professional, department or business.
  • Responded to customer inquiries with patience and positivity to establish excellent first impression.

Education

Associate of Arts - Fine Arts

Stark State College, Canton, OH
08.2015 - 05.2019
  • Member of CTE (Career & Technical Education)
  • Took college courses while attending High School at TECHS (The Early College High School)

Assoicate - Graphic Design

University Of Mount Union, Alliance, OH
08.2019 - 05.2020
  • Received First Generation College African-American Students Scholarship from CPEA (Canton Professional Educators' Association)
  • Member of BSU (Black Student Union)
  • Member of PRIDE
  • Decided to pursue education elsewhere in Computer Science

Bachelors - Computer Science And Programming

Stark State College, Canton, OH
08.2020 - Current
  • All courses currently being attended online only

Skills

Sales expertise

undefined

Accomplishments

  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Customer Relations - Earned high marks for customer satisfaction, even at some points have customers come into the store to thank me personally for handling issues

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Video Games, Art, & Makeup

In my free time, I enjoy playing online MMO's (Massively Multiplayer Online game) with my friends from across the country. We have tasks and goals to complete by the end of the week, so we work together to accomplish these goals to obtain fantastic rewards for not only ourselves but our guild. It is very enjoyable, while also being very rewarding. I also like to participate in art and makeup, which are very similar, just different canvases. I mostly paint and do digital design when I am struck with inspiration, but sometimes I dabble in different mediums when I get the chance. My makeup routine tends to switch a lot during the week, since I like to design different makeup styles that are not typically seen as "natural" makeup, but when I am feeling less extravagant I do enjoy doing some neutral toned colors on my face.

Timeline

Stark State College - Bachelors, Computer Science And Programming
08.2020 - Current
University Of Mount Union - Assoicate, Graphic Design
08.2019 - 05.2020
Customer Service Representative - Best Buy Co Inc.
04.2018 - Current
Stark State College - Associate of Arts, Fine Arts
08.2015 - 05.2019
Ariana SmithCustomer Service Assoicate