Ariana Smith
Jacksonville,Florida
Summary
To secure a career in the Technology field where I can utilize the knowledge and skills I’ve recently acquired as an Information Technology Management graduate. I am detail-oriented, organized and meticulous employee. I work at a fast pace to meet tight deadlines and am fast at retaining information that is taught to me. I'm an enthusiastic team player ready to contribute to the company's success.
Overview
8
8
years of professional experience
Work History
Senior Sales Associate
Xfinity/Comcast
06.2022 - Current
- Assist customer’s functionality errors with their mobile/computer devices
- Running diagnosis
- Troubleshooting
- SIM replacement
- Regaining cellular network
- Rebooting a network
- Password recovery
- Activating cellular service
- Articulate/Chat further issues with Tier 2 and Tier 3 technical support
- Have awareness to the customer’s issues and providing a solution
- Work affectively and efficiently with my fellow coworkers
- Receive inbound shipment and send outbound shipment.
- Met or exceeded sales objectives on consistent basis to drive company growth
Key Holder/Stock/Cashier/Sales Associate
Rue 21 Inc.
11.2015 - 01.2022
- Resolving escalated customer complaints and providing excellent customer service
- Efficiently and accurately calculating projected weekly and monthly sales
- Inputting updating and maintaining customer database
- Facilitating inbound and outbound calls
- Meeting daily training requirements
- Maintaining and organizing sales floor products
- Increasing products sales by utilizing creative marketing techniques
- Effectively showcasing current sale promotions
- Performing daily register sales audits.
- Completed store opening and closing procedures
- Counted out cash drawers and balanced totals
- Trained and mentored new employees
- Improved customer service by projecting friendly and knowledgeable attitude
- Processed cash, credit and debit payments
Education
Information Technology
Florida State College At Jacksonville
Jacksonville, FL11.2021
Skills
- Teamwork and Collaboration
- Goal-Oriented
- MS Office Applications
- Software Updates
- Task Prioritization
- Problem-Solving Skills
Applications Systems Knowledge
Microsoft Office: Excel, Word, Outlook, Visio, PowerPoint, Teams, Java, SQL Server1, C
References
Upon request
2nd degree black belt in Martial Arts
The martial art style is called Japanese Shotokan. I
Timeline
Senior Sales Associate
Xfinity/Comcast
06.2022 - Current
Key Holder/Stock/Cashier/Sales Associate
Rue 21 Inc.
11.2015 - 01.2022
Information Technology
Florida State College At Jacksonville
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