Ariana Swaim
El Centro
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Medical Staff Secretary
Innercare
06.2024 - Current
- Confirm appointments, communicate with clients, and update client records.
- Answer phone promptly and direct incoming calls to correct offices.
- Respond to inquiries from callers seeking information.
- Support office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrate strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handle sensitive information with discretion while maintaining strict confidentiality standards.
- Cultivate positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Handle CMO scheduling and make sure CMO attended all meetings as well as patient appointments at clinics
QI/QA Coordinator
Innercare
06.2023 - Current
- Assisting QI/QA Manager with reports for all 10 Clinics, running data for the audits, uploading all data to our sharepoint for all managers to review, prepare excel sheets to see patients clearly and clean up excess
Patient Representative
Innercare
03.2023 - 06.2023
- Answer Phones and Redirect them to different departments, schedule patients for appointments, index paperwork, and help physicians in calling patients to let them know of appointments or to come in sooner
Department Coordinator for Patient Relations
El Centro Regional Medical Center
10.2021 - 03.2023
- Provide customer service, complete department scheduling, provide orientation to new staff, prepare documents that are distributed to department heads, and care for as well as return lost patient belongings
Screener/Greeter
El Centro Regional Medical Center
05.2021 - 10.2021
- Welcomed and questioned all to determine if they had any symptoms of COVID-19, aided coworkers as well as supervisors, and directed visitors to the room of the patients they were visiting
Store Lead and Public Notary
United Parcel Service Store
01.2018 - 01.2021
- Assisted customers with all aspects of their shipments, provided follow-up support, resolved customer disputes, assisted with opening claims, notarized documents for customers, and collaborated with management and team members
Education
MS - Public Administration, Healthcare Management
Grand Canyon University
01.2023
BS - Healthcare Administration
Grand Canyon University
01.2021
ASSOC. OF SCIENCE - Behavioral Science, Social Studies, University Arts and Humanities
Imperial Valley College
01.2019
Skills
- HIPAA compliance
- Collaborative team member
- Compassionate care
- Quality improvement
- Computer skills
- Schedule management
Languages
Spanish
Limited Working
Awards
El Centro Chamber of Commerce Star Award, 2020, For Outstanding Customer Service
Certification
Notary Certification, 2020, 2024
Community Service
ECRMC Gala, 04/2022, Assisted with signing up guests for the silent auction to raise funding for students' school supplies
Professional Presentations
New employee orientation, Focus on customer service, the mission and vision of the hospital, and tips on how to handle difficult situations., 2021, Present
Timeline
Medical Staff Secretary
Innercare
06.2024 - Current
QI/QA Coordinator
Innercare
06.2023 - Current
Patient Representative
Innercare
03.2023 - 06.2023
Department Coordinator for Patient Relations
El Centro Regional Medical Center
10.2021 - 03.2023
Screener/Greeter
El Centro Regional Medical Center
05.2021 - 10.2021
Store Lead and Public Notary
United Parcel Service Store
01.2018 - 01.2021
BS - Healthcare Administration
Grand Canyon University
ASSOC. OF SCIENCE - Behavioral Science, Social Studies, University Arts and Humanities
Imperial Valley College
MS - Public Administration, Healthcare Management
Grand Canyon University
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