Francesca Testa

• Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
• Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
• Utilized deep tissue, Swedish and Sports massage therapy techniques to provide options to customers.
• Assessed medical histories and conditions of clients to determine contraindications to massage services.
• Assisted clients in understanding benefits of massage therapy to provided education on self-care techniques.

• Interacted with customers by phone, email, or in-person to provide information.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained electronic and paper filing systems for easy retrieval of information.
• Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
• Tracked office supplies and restocked low items to keep team members on-task and productive.

• Administered Swedish, deep tissue, sports massage and shiatsu techniques.
• Assessed clients carefully to determine massage needs and potential problems due to individual physical conditions.
• Assessed guest needs and identified muscle issues, medical conditions, and contraindications before beginning session.
• Educated clients on benefits of massage and recommended home care techniques.
• Provided custom massage treatments to clients, tailored to individual needs and preferences.

Performed 720 massage clinic hours.