Ariana Visconi
Woodstock,GA
Summary
Dynamic Front Office Specialist with a proven track record in enhancing patient experiences and streamlining processes. Expertise in appointment scheduling, effective communication, and records management ensures optimal clinic operations.
Overview
12
12
years of professional experience
Work History
Front Office Specialist
WellStar North Fulton Hospital
Roswell, GA
07.2024 - 07.2026
- Coordinated scheduling of appointments to optimize clinic utilization and enhance patient experience.
- Managed patient check-in processes ensuring efficient flow and minimal wait times.
- Assisted in verifying insurance information, increasing accuracy of patient records.
- Assisted in verifying insurance information, increasing accuracy of patient records and billing processes.
- Implemented electronic health record updates, improving data accuracy and accessibility for healthcare providers.
- Streamlined administrative workflows by adopting new scheduling software, reducing appointment processing time significantly.
- Maintained strict confidentiality by securely handling sensitive patient data in accordance with HIPAA regulations.
- Conducted regular audits of patient files to ensure accuracy and completeness, contributing to better overall patient care.
- Managed coordination of flu clinics, respiratory fit tests, and annual health assessments to ensure regulatory compliance.
Customer Service Voice Associate
The Home Depot
Atlanta
01.2017 - 07.2024
- Managed customer inquiries and provided product knowledge to enhance shopping experience.
- Responded to a high volume of calls each day, providing timely solutions to customer inquiries.
- Navigated diverse systems simultaneously to ensure seamless task execution and operational continuity.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
Customer Service Representative
Walmart
Woodstock, GA
01.2015 - 01.2017
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Managed returns and exchanges, ensuring compliance with company policies.
- Collaborated with team members to streamline service processes and reduce wait times.
- Trained new employees on customer engagement techniques and operational procedures.
- Utilized point-of-sale systems to process transactions accurately and swiftly.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma -
Douglas County High School
Douglasville, GA05-2014
Dental Hygiene - Dental Hygiene
West Georgia Technical College
La Grange, GA05-2014
Skills
- Medical terminology
- Patient interaction techniques
- Effective communication
- Data entry accuracy
- Front desk management
- Reception duties
- File organization
- Healthcare software literacy
- Problem-solving capacity
- Customer service expertise
- Problem-solving
Timeline
Front Office Specialist
WellStar North Fulton Hospital
07.2024 - 07.2026
Customer Service Voice Associate
The Home Depot
01.2017 - 07.2024
Customer Service Representative
Walmart
01.2015 - 01.2017
High School Diploma -
Douglas County High School
Dental Hygiene - Dental Hygiene
West Georgia Technical College