Ariana Weston
VOORHEESVILLE,NY
Summary
Dynamic Patient Access Specialist with a proven track record at Albany Med, excelling in patient registration and HIPAA compliance. Adept at conflict resolution and delivering exceptional customer service, I enhance patient experiences while managing sensitive situations with empathy. Committed to maintaining safety protocols and ensuring efficient operations in high-pressure environments. I have a lot of experience with high stress environments and unhappy patients/customers.
Overview
7
7
years of professional experience
Work History
Patient Access Specialist
Albany Med
06.2022 - 06.2024
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
Axe Trainer
Generation Axe
10.2019 - 03.2020
- Enforced safety protocols during all activities, minimizing risk of injury among participants.
- Enhanced customer satisfaction by maintaining a safe and engaging environment for all participants.
Restaurant Hostess
Cheesecake Factory Inc
09.2017 - 11.2019
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
Education
Associate of Arts - Business Management
Hudson Valley Community College
Troy, NY03-2022
Skills
- Patient registration
- Insurance verification
- Data entry
- HIPAA compliance
- Customer service
- Conflict resolution
- Waitlist management
- Telephone etiquette
- Time management
- Guest satisfaction
- Safety protocols
Timeline
Patient Access Specialist
Albany Med
06.2022 - 06.2024
Axe Trainer
Generation Axe
10.2019 - 03.2020
Restaurant Hostess
Cheesecake Factory Inc
09.2017 - 11.2019
Associate of Arts - Business Management
Hudson Valley Community College
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