Ariana Zaragoza
Houston,TX
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Experienced with managing inventory and coordinating shipments. Utilizes organizational skills to ensure accurate record-keeping and efficient processing. Track record of maintaining seamless operations and adapting to changing demands.
Overview
4
4
years of professional experience
Work History
Server
Latrelles Management
Houston, TX
04.2023 - Current
- Delivered exceptional customer service by promptly addressing guest inquiries and requests.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Collaborated with kitchen staff to ensure timely food preparation and order accuracy.
- Educated guests on menu items, including daily specials and dietary options.
- Managed cash handling processes, ensuring accurate transactions at end of shift.
- Resolved guest complaints effectively to maintain satisfaction and loyalty.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Shipping and Receiving Clerk
Certified Pipe Services
Channelview, TX
12.2021 - 04.2023
- Processed incoming shipments, ensuring accurate documentation and inventory management.
- Coordinated outgoing deliveries, optimizing packaging for safety and efficiency.
- Assisted in inventory counts, identifying discrepancies and recommending corrective actions.
- Communicated effectively with suppliers and carriers to resolve shipping issues promptly.
- Trained new team members on operational processes and safety standards in the warehouse.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Maintained accurate inventory levels through regular cycle counts and updating the warehouse management system accordingly.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Expedited delivery times by collaborating closely with carriers to schedule timely pickups and drop-offs for shipments.
- Facilitated smooth communication between logistics partners, warehouses, and customers regarding shipment updates or delays for a seamless experience.
Education
Bachelor of Arts - Marketing
University of Houston
Houston, TX05.2027
Bachelor of Science - Business Administration
San Jacinto College
Pasadena, TX05.2024
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Hospitality service expertise
- Memory retention
- High volume dining
- Team collaboration
- Order accuracy
- Suggestive selling
- Attention to detail
- Self-motivated and independent
- Time management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved effective project management through effectively training other team members..
- Collaborated with team of multiple people in the development of a project for Bechtel.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Extracurricular activities
AVID (Advancement via Individual Determination) for 7 years
Interact (volunteer work club) for 2 years
Choir (varsity) for 8 years
Timeline
Server
Latrelles Management
04.2023 - Current
Shipping and Receiving Clerk
Certified Pipe Services
12.2021 - 04.2023
Bachelor of Arts - Marketing
University of Houston
Bachelor of Science - Business Administration
San Jacinto College