Ariana Zigelhofer
Morgan Hill,CA
Summary
Thank you for considering me for this position, I'm currently applying for this role because I'm looking for new challenges, new skills, and new experiences to grow both personally and professionally. I have many years experience managing residential accounts and new experience with commerical accounts including HOA's as well as multi-building campuses. I'm also familiar with small accounts such as banks and schools. I also work with many vendors in my current position and I am the main coordinator for all of my clients. I take action recuriting contractors, getting quotes, and scheduling walks with all party's involved. I'd appreciate the opportunity to join your team and I look forward to speaking to you more about this position.
Overview
7
7
years of professional experience
Work History
Associate Account Manager
BrightView Landscapes
530 Aldo Ave Santa Clara CA 95054
03.2024 - Current
- Negotiated contract renewals with existing clients, securing ongoing business while maintaining profitability goals.
- Anticipated clients' needs by staying in touch on regular basis.
- Served as a trusted advisor for clients, offering guidance on industry best practices and relevant product solutions.
- Coordinated with finance teams to ensure accurate billing processes for all managed accounts, reducing errors and improving cash flow.
- Organized joint sales calls with current customers and outside vendors.
- Utilized CRM systems effectively to track account activities, streamlining workflows and enhancing organization within the team.
- Conducted regular account reviews to assess client satisfaction levels, making necessary adjustments to maintain strong relationships.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Operations Manager
Petco
Los Gatos, CA
01.2024 - 04.2024
- Previously Senior Supervisor (Jan 2024 - Mar 2024), promoted to Operations Manager (Mar 2024)
- Enhanced team productivity by implementing efficient workflow processes and providing consistent guidance.
- Strengthened cross-functional collaboration, leading to more cohesive teamwork and better overall results.
- Developed strategic plans in alignment with company goals, effectively communicating objectives to the team.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Conducted thorough quality assurance checks, maintaining high standards of output across all deliverables.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Fostered a culture of continuous learning, offering ample opportunities for skill enhancement and professional growth to team members.
Independent Business Owner
Ariana's Gardening Services
216 Mt Hermon Rd # 124 Scotts Valley Ca 95066
07.2017 - 11.2023
- Trained new employees on proper protocols and customer service standards
- Interacts exceptionally with customers to build connections and nurture relationships.
- Payroll, scheduling, time management
- Cultivated and strengthened lasting client relationships using strong issue resolution.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Developed comprehensive landscape plans for various projects, resulting in increased client satisfaction and repeat business.
- Managed diverse landscaping projects from initial concept through installation, ensuring on-time completion and budget adherence.
- Established strong relationships with vendors, negotiating favorable pricing and securing top-quality materials for each project.
- Maximized plant health by developing customized care programs tailored to specific species'' needs within each clients personal ecosystem
Skills
- Account Management (8yr)
- Customer service experience (12yrs)
- Business Marketing and Sales
- Multitasking & task delegation
- Efficient scheduling
- Time management
- Problem solver
- Business oriented
- Charismatic, Extroverted
- Highly motivated
- Microsoft Office
- Google Doc
Timeline
Associate Account Manager
BrightView Landscapes
03.2024 - Current
Operations Manager
Petco
01.2024 - 04.2024
Independent Business Owner
Ariana's Gardening Services
07.2017 - 11.2023