Dynamic Barista Trainer at Starbucks with proven leadership in staff coaching and health compliance. Enhanced team performance through effective training in milk steaming and customer service, resulting in elevated customer loyalty. Maintained high cleanliness standards, ensuring a welcoming café environment that boosted sales and improved operational efficiency.
Work History
Barista Trainer
4 Years 4 Months
Starbucks, Barista | 06.2022 - Current
Trained new partners on beverage recipes, POS procedures, and customer service standards.
Demonstrated proper milk steaming, espresso extraction, and drink customization techniques.
Reinforced food safety, sanitation, and cleanliness practices throughout shift operations.
Supported partner onboarding by explaining store routines and equipment use.
Coached baristas on efficient workflow, product quality, and peak-period preparation.
Monitored inventory levels and restocked supplies to support continuous service.
Delivered friendly customer connections while resolving order questions promptly.
Trained new team members with positive reinforcement and respectful, encouraging coaching.
Improved barista skills through one-on-one training sessions and practical demonstrations.
Taught proper procedures and strategies for success to new employees.
Handled cash and processed payments accurately to avoid errors.
Trained new employees in groups and in one-on-one scenarios.
Boosted company reputation by maintaining a clean, efficient, and inviting café environment.
Promoted upselling techniques among baristas for increased sales of food items and specialty drinks.
Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Cashier/Customer Service
2 Months
Lowes Hardware | 08.2022 - 10.2022
Processed customer purchases accurately using point-of-sale system.
Assisted shoppers with product location, pricing, and checkout questions.
Handled cash, card, and digital payments following store procedures.
Balanced cash drawer and resolved transaction discrepancies promptly.
Worked flexible schedule and extra shifts to meet business needs.
Welcomed customers and helped determine their needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Built relationships with customers to encourage repeat business.
Helped customers complete purchases, locate items, and join reward programs.
Stocked, tagged and displayed merchandise as required.
Cook
1 Year 4 Months
Amicis Pizza | 02.2021 - 06.2022
Prepared pizza dough, sauces, and toppings following kitchen recipes and portion standards.
Operated ovens and monitored cook times to ensure consistent product quality.
Assembled custom orders accurately based on ticket specifications and customer requests.
Maintained clean prep stations and followed food safety and sanitation procedures.
Coordinated with team members to prioritize orders during high-volume service periods.
Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
Reduced food waste significantly by implementing proper portion control and storage techniques.