Dynamic hospitality professional dedicated to enhancing guest satisfaction through effective team collaboration and attentive service. Proven success in training new hires and managing inventory, ensuring smooth operations and fostering loyalty among clientele.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Banquet Bartender
Orleans Casino
02.2023 - Current
Streamlined bar supply replenishment during events, resulting in uninterrupted service and enhanced guest experience.
Trained new bartenders on company policies, procedures, and drink recipes, ensuring consistency in service quality.
Developed rapport with regular clientele, fostering loyalty and encouraging repeat attendance at events.
Analyzed liquor usage and guest consumption patterns, improving inventory management and reducing waste.
Banquet Server
MGM Grand, Sunset Station, Palms Casino
12.2021 - Current
Coordinated table arrangements and service for large groups, enhancing guest experience and event flow.
Operated banquet equipment, including coffee machines and serving utensils, contributing to efficient event execution.
Demonstrated in-depth knowledge of menu items, aiding guests in informed choices and enhancing dining experience.
Partnered with team members to provide exceptional guest service, enhancing overall satisfaction.
Trained new hires on team standards, improving service quality and guest experience.
Expeditor, Runner Tea Lounge, Pool Server
Waldorf Astoria
Las Vegas
06.2022 - 01.2026
Prepared and delivered food and beverage items to guests at Tea Lounge Peacock Alley and Hard Shake lounge on the 23rd floor.
Delivered attentive service in a high-paced Las Vegas hospitality environment, enhancing guest satisfaction.
Maintained Forbes five-star guest service and Hilton hospitality standards, enhancing guest experience through attentive service.
Supported service operations by setting up side stations and restocking inventory to streamline workflow.
Ensured compliance with health and safety standards across all venues.
2 Years
Food & Beverage Supervisor/ Concessions
Levy Restaurants
05.2021 - 11.2025
Supervised daily operations at Allegiant Stadium, improving service delivery and ensuring operational efficiency.
Coordinated catering for meetings, activities, and parties, ensuring seamless service and high guest satisfaction.
Selected food service employees and assigned roles, optimizing operational coverage.
Trained food managers to address front-line issues, develop schedules, and uphold production standards.
Oversaw food service program compliance with policies, laws and regulations.
Education
Certificate - Medical Assistant
Pima Medical Institute
Las Vegas, NV
01-2015
Associate's Degree - General Education
Chaffey College
Rancho Cucamonga
06-2007
Skills
Point-of-sale systems
Inventory management
Organization
First Aid and CPR certification
OSHA 10 certification
Customer Service
Team Leadership
HIPAA compliance
Personal Information
Title: Guest Experience Expert
Certification
Osha 10 General Industry Certification 2026, Southern Nevada Health District Card 2025, TAM of Nevada 2023, Nevada Non Gaming Sheriff's Card 2023, Nevada Gaming Card 2022, Personal Protective Equipment addressing workplace PPE for hazardous conditions 2026, Workplace Violence Awareness À for Regulatory Measures NV Scats 2026