Michelle Norton
Everett
Summary
Detail-oriented banquet server and bartender with expertise in delivering exceptional dining experiences. Maintains adaptability and training abilities to enhance team collaboration and service operations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Banquet Server and Bartender
Willows Lodge
Woodinville
05.2023 - Current
- Served food and beverages to guests at large events.
- Set up and arranged banquet tables according to event specifications.
- Collaborated with kitchen staff to ensure timely meal delivery.
- Assisted in maintaining cleanliness and organization of dining areas.
- Coordinated with team members to execute efficient service operations.
- Assisted in the setup and breakdown of banquet tables, chairs, linens, and other equipment.
- Trained new bartenders on standard operating procedures and best practices.
- Assisted in setting up and breaking down bar stations for various events.
Server and Bartender
Sand Point Country Club
Seattle
05.2022 - 05.2023
- Managed food and beverage orders efficiently using point-of-sale systems.
- Provided exceptional customer service to club members and guests during dining experiences.
- Assisted in training new servers on menu items and service protocols.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Memorized club member's preferences and identification numbers
Hostess, Server, Bartender
P.F. Chang's Bistro
Lynnwood
01.2015 - 05.2022
- Managed reservations efficiently to optimize seating arrangements.
- Assisted servers by coordinating table assignments and guest flow.
- Communicated wait times clearly to guests for transparency.
- Assisted in training new servers on restaurant procedures.
- Mixed cocktails and beverages according to standard recipes and customer preferences.
- Trained new bartenders on techniques and company standards.
- Handled cash transactions and processed payments accurately.
Education
Associate of Arts - Integrated Studies
Cascadia College
Bothell, WA06-2016
Skills
- Banquet setup
- Drink menu creation
- Signature drink development
- Point-of-sale systems
- Food service
- Customer relationship management
Certification
- CPR
Accomplishments
- Dean's List
Timeline
Banquet Server and Bartender
Willows Lodge
05.2023 - Current
Server and Bartender
Sand Point Country Club
05.2022 - 05.2023
Hostess, Server, Bartender
P.F. Chang's Bistro
01.2015 - 05.2022
Associate of Arts - Integrated Studies
Cascadia College