Ariane Gaines
Jasper,GA
Summary
Dynamic Operations Manager with a proven track record at CVS Pharmacy, excelling in team leadership and inventory management. Enhanced workflow efficiency through innovative process improvements, resulting in increased employee retention and customer satisfaction. Skilled in conflict resolution and performance monitoring, fostering a collaborative work environment that drives success.
Overview
2026
2026
years of professional experience
Work History
Operations Manager
CVS Pharmacy
East Ellijay, GA
12.2022 - 02.2026
- Oversaw daily operations to ensure compliance with safety and regulatory standards.
- Implemented process improvements, enhancing workflow efficiency across multiple departments.
- Trained and mentored team members in operational best practices and customer service excellence.
- Managed inventory levels and coordinated stock replenishment to minimize shortages and overstock issues.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Facilitated smooth collaboration between departments through clear communication channels.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Developed strong relationships with vendors, resulting improved service quality.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Assistant Store Manager
Bealls Dept Store
Canton, GA
2019 - 2022
- Assisted in overseeing daily store operations to ensure high levels of customer satisfaction.
- Coordinated team schedules to optimize coverage and improve staff efficiency during peak hours.
- Implemented visual merchandising strategies to enhance product presentation and drive sales.
- Trained new employees on store policies, procedures, and best practices for customer service.
- Resolved customer inquiries and complaints effectively, promoting positive shopping experiences.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Appliances Sales Specialist
Lowe’s
Loganville, GA
2015 - 2018
- Assisted customers in selecting appliances based on needs and preferences.
- Managed inventory levels, ensuring product availability and organization.
- Collaborated with team members to create engaging merchandise displays.
- Processed sales transactions accurately and efficiently at the point of sale.
- Provided ongoing support for customer inquiries and post-purchase assistance.
- Trained new staff on sales techniques and product knowledge effectively.
- Analyzed customer feedback to improve service quality and sales strategies.
- Meticulously maintained the appliance showroom to provide an inviting and professional environment for clients.
- Provided exceptional after-sales service, leading to numerous repeat customers and referrals.
- Utilized Software to check item availability in store inventory.
- Aided customers in locating and purchasing merchandise in store and on website to achieve sales goals.
- Relayed information regarding current store promotions, sales and special events to customers.
- Operated store equipment to promote safety and reduce injury.
- Maintained product knowledge to assist and educate customers on options available.
- Explained benefits and features of warranty programs, resulting in consistent add-on sales
- Drove team revenue totals by bringing in top sales numbers.
- Facilitated successful delivery of appliances by coordinating logistics between warehouse staff, delivery drivers, and customers.
- Boosted sales by effectively showcasing appliance features and benefits to customers.
- Educated customers on appliance installation processes and maintenance techniques for optimal performance over time.
- Handled high-pressure situations with professionalism including resolving dissatisfied customer complaints maintaining brand reputation.
- Addressed customer concerns promptly, demonstrating empathy while providing effective solutions that retained business relationships.
- Performed cash, card, and check transactions to complete customer purchases.
Flooring Sales Specialist
Lowe’s
Loganville, GA
2014 - 2015
- Assisted customers in selecting flooring options based on style and budget preferences.
- Demonstrated product features to enhance customer understanding and engagement.
- Maintained inventory levels, ensuring timely restocking of popular flooring products.
- Collaborated with team members to create visually appealing product displays in-store.
- Followed up with customers to assess satisfaction, answer questions, and resolve concerns.
- Discussed pricing, additional charges, and payment plans during sales process.
- Coordinated logistics for delivery and installation of flooring materials, ensuring a smooth process from start to finish.
- Handled customer complaints professionally and effectively, turning potentially negative experiences into positive outcomes.
- Collaborated with installation teams to ensure timely completion of projects and high-quality results.
- Managed inventory levels efficiently to avoid stock shortages or overstocking situations that could affect sales performance.
Head Cashier
Lowe’s
Loganville, GA
2013 - 2014
- Supervised daily cash operations, ensuring accuracy in transactions and adherence to company policies.
- Trained and mentored new cashiers on customer service protocols and register operations.
- Streamlined checkout processes, enhancing efficiency and reducing wait times for customers.
- Managed cash handling procedures, including deposits and reconciliation of registers at shift end.
- Resolved customer complaints effectively, maintaining high levels of satisfaction and loyalty.
- Conducted regular audits of cash drawers to ensure compliance with financial controls and security measures.
- Assisted in inventory management by coordinating product returns and exchanges at the register area.
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Educated employees on register use, merchandising, and customer service.
- Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
- Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
- Worked closely with team members from other departments to resolve complex customer issues or facilitate seamless transactions.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
- Led cashiers and associates in providing thoughtful customer service.
- Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
- Supported store initiatives related to loyalty programs or credit card applications, driving overall sales growth.
- Assisted customers with returns and exchanges, adhering to company policies while ensuring complete satisfaction.
- Processed both cash and card purchases and returns.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Resolved escalated customer disputes with special actions such as discounts.
- Streamlined the checkout process for improved customer experience and reduced wait times.
- Adhered to company guidelines regarding security protocols when managing large sums of money or sensitive financial information.
- Facilitated and logged store opening, closing, and shift changes.
- Alleviated customer service needs with policy-appropriate solutions.
- Implemented loss prevention strategies by vigilantly monitoring transactions and identifying potential theft risks.
- Utilized point-of-sale systems proficiently, processing various forms of payment quickly and accurately.
- Managed multiple registers during high-traffic periods, effectively reducing customer wait times and increasing sales revenue.
- Contributed to store promotions by informing customers of available discounts or special offers at checkout.
- Promoted culture of excellence and continuous improvement among cashier team.
- Facilitated team-oriented atmosphere, encouraging open communication and mutual support among staff.
- Managed cash drawer accuracy and security, minimizing discrepancies through meticulous cash handling and record-keeping.
- Restocked and organized merchandise in front lanes.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Operated POS cash register and equipment to collect payments.
- Handled cash with high accuracy and took care to check bills for fraud.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Learned duties for various positions and provided backup at key times.
- Used POS system to enter orders, process payments and issue receipts.
- Processed refunds and exchanges in accordance with company policy.
Office Manager
Lida Enterprise
Canton, GA
2008 - 2012
- Coordinated office operations to enhance workflow efficiency and maintain a productive work environment.
- Managed scheduling and appointments, optimizing time management for executive team.
- Implemented inventory control systems to streamline supply ordering process and reduce costs.
- Developed and maintained filing systems, ensuring easy access to important documents.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Optimized office space utilization, leading to more efficient and productive work environment.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Monitored front areas so that questions could be promptly addressed.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Organized spaces, materials and catering support for internal and client-focused meetings.
Hub Coordinator
AutoZone
Morrow, GA
2001 - 2004
- Coordinated logistics and inventory management to optimize supply chain efficiency.
- Implemented process improvements to enhance workflow and reduce operational delays.
- Managed communication between departments to ensure timely information exchange.
- Assisted in training new staff on system usage and standard operating procedures.
- Supported inventory audits and reconciliations for accuracy and compliance.
- Implemented performance metrics to evaluate individual team member success, driving continuous improvement and professional growth.
- Oversaw maintenance schedules for fleet vehicles to minimize downtime due to mechanical failures or routine servicing requirements.
- Developed comprehensive training materials for new hires, resulting in increased productivity and reduced onboarding time.
- Monitored employee productivity levels and provided constructive feedback through regular performance reviews, promoting a culture of accountability and continuous improvement.
- Managed inventory levels effectively to reduce waste, optimize warehouse space usage, and maintain accurate stock records.
- Analyzed data trends from daily operations reports to identify inefficiencies or opportunities for process improvements within the hub center workflow.
- Collaborated with cross-functional teams to ensure seamless coordination of shipments, reducing transit time and increasing efficiency.
- Coordinated regular safety audits to identify potential hazards and implement corrective actions, maintaining a safe working environment for all employees.
- Conducted monthly team meetings to review performance metrics, discuss areas for improvement, and share best practices among colleagues.
- Liaised with sales representatives to ensure accurate order processing while maintaining open lines of communication regarding product availability or potential delays.
- Enhanced customer satisfaction with timely communication regarding order status, shipment updates, and issue resolution.
- Facilitated smooth transitions during employee shift changes by preparing detailed handover reports outlining pending tasks and pertinent information.
- Optimized route planning for drivers, resulting in decreased fuel consumption and improved delivery times.
- Resolved escalated customer issues promptly, fostering positive relationships and retaining valued clients.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Education
GED -
East Paulding High
Dallas, GASkills
Problem-solving
Team leadership
Operations management
Customer service
Employee relations and conflict resolution
Planning and implementation
Staff training
Staff management
Inventory management
Management
Performance monitoring
Policies and procedures implementation
Employee motivation
Staff development
Maintaining compliance
Inventory control
Performance management
Health and safety compliance
Organizational management
Delegation
Invoice processing
Logistics management
Retail operations management
Performance reporting
Warehouse operations
Customer relations specialist
Sales background
FLUENT IN LANGUAGE
Languages
Spanish
Elementary
Timeline
Operations Manager
CVS Pharmacy
12.2022 - 02.2026
Assistant Store Manager
Bealls Dept Store
2019 - 2022
Appliances Sales Specialist
Lowe’s
2015 - 2018
Flooring Sales Specialist
Lowe’s
2014 - 2015
Head Cashier
Lowe’s
2013 - 2014
Office Manager
Lida Enterprise
2008 - 2012
Hub Coordinator
AutoZone
2001 - 2004
GED -
East Paulding High