Ariane Jefferson
New Orleans,LA
Summary
Achieved high levels of accuracy in data entry, contributing to operational success. Enhanced customer service experiences, resulting in positive feedback from clients. Improved office efficiency through effective clerical support and organization.
Overview
14
14
years of professional experience
Work History
Support Clerk
Orleans Parish Sheriff's Office
2018.09 - Current
- Executed formatting, proofreading, and editing of correspondence and documents from notes using computers and typewriters.
- Specialized experience in uses of a variety of office automation and/or software including, but not limited to word processing, spreadsheets, PowerPoint, or email, in performing general clerical support duties such as receiving visitors, maintaining files, etc., in using advanced software functions such as desktop publishing, database management, or spreadsheets, in performing a variety of administrative support tasks in an office environment.
- Developed and implemented new procedures or training to support the changes proposed.
- Managed incoming phone calls to ensure effective communication and customer support.
- Facilitated customer inquiries by providing accurate and timely assistance.
- Typed 100-200 documents into computer a day
- Took in money for court cases.
- Handle court pleadings such as Citations, Subpoenas, and Motions etc.
- Assisting multiple attorneys and customers with their court cases.
- Type data into system daily
Processing Clerk
CGI Federal (Department of State)
2023.05 - 2026.09
- Answered customer inquiries
- Entered customer order data into computer.
- Maintained customer accounts.
- Prepared and distributed customer invoices.
- Filed customer documents.
- Produced printed customer passport books to enhance client documentation services.
- Security Clearance
Manager
Checkers & Rally’s Drive-In Restaurant
2012.06 - 2018.05
- Facilitated all management responsibilities and ensured efficiency and quality of all operations within the restaurant.
- Ensured customer satisfaction by providing quick, efficient service, quality products, cleanliness, creating and maintaining a positive and cooperative atmosphere among employees and customers while maintaining knowledge and operation of all equipment.
- Held a basic understanding of fast-food operations, production procedures, deployment procedures; have ability to master cash control, understand and ensure adherence to quality, service, cleanliness, hospitality guidelines, basic principles of sales forecasting and scheduling, cost control, inventory, profit and loss statements and personnel administration.
- Lead a team with numerous employees
Education
High School Diploma - undefined
George Washington Carver High School
New Orleans, LA05.2012
Skills
- Technical Skills: Clerical Experience, Security Clearance, Cash-Handling, Multi-line Phone Systems, Computer Operation, Contracts, Management, Customer Relationship Management, Financial Analysis, Technical Writing, Data Analysis, Customer Service, Data Management
- Computer software/ frameworks: Microsoft Suite, Excel
- Languages: English (native)
Timeline
Processing Clerk
CGI Federal (Department of State)
2023.05 - 2026.09
Support Clerk
Orleans Parish Sheriff's Office
2018.09 - Current
Manager
Checkers & Rally’s Drive-In Restaurant
2012.06 - 2018.05
High School Diploma - undefined
George Washington Carver High School