Ariane Joyce Impelido
Wailuku,HI
Summary
Customer service and operations professional with 25 years of experience in a fast- paced retail environment. Experience in working directly with customers, handling multiple priorities, maintaining high service standards, and working effectively as part of a team. Dependable, hardworking, and comfortable working in a busy environment. Eager to bring strong customer service, communication, and team work skill to a Casual Banquet Server position and learn hotel banquet operations.
Overview
25
25
years of professional experience
Work History
Assistant Manager
Foodland Grocery Store
Lahaina, Hawaii
08.2001 - Current
- Provide friendly and professional customer service in a busy, high volume environment
- Work closely with customers and employees to ensure a positive experience
- Lead and support a large team while maintaining company service standards
- Communicate effectively with employees, management, vendors, and customers
- Handle multiple responsibilities and changing priorities throughout the day
- Assist with training and coaching employees on customer service and company procedures
- Resolve employees and customer concerns professionally and courteously
- Handle cash, registers, deposits, and other financial responsibilities accurately
- Supervise Foodland Grocery Store front-end operations and staff scheduling
- Complete thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
Associate of Applied Science - Business Carreers
University of Hawaii Maui College
Maui, Hawaii05-2017
Skills
- Customer service
- Cash handling and POS systems
- Register reconciliation
- Teamwork and Collaboration
- Team leadership
- Employee training
- Staff scheduling
- Problem solving
- Organization
- Following policies and procedures
- Effective communication
- Decision making
Timeline
Assistant Manager
Foodland Grocery Store
08.2001 - Current
Associate of Applied Science - Business Carreers
University of Hawaii Maui College