Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Clinical Director
Desert Hope Treatment Center
Las Vegas, Nevada
09.2024 - Current
Oversaw clinical operations and ensured compliance with healthcare regulations.
Coordinated training programs for clinical staff to enhance skills and knowledge.
Managed budget allocations and resource distribution for clinical services.
Improve policies and procedures through development, implementation, revision and evaluation of new protocols.
Led strategic planning initiatives within the organization.
Facilitated communication between departments to streamline clinical processes and workflows.
Chief Operating Officer
There Is No Hero in Heroin
Las Vegas, NV
07.2023 - 09.2024
Developed and refined short- and long-term strategies to drive growth and profitability.
Maintained productive relationships and communication channels across organization.
Developed operational policies and processes, guaranteeing staff maintained compliance with federal, state and local laws and regulations.
Led organizational development changes, enabling organization to better respond and adapt to industry and market changes.
Coordinated large-scale events to engage with donors and provide presentations regarding fundraising initiatives.
Prepared successful applications to obtain funding from government and private grants.
Director of Operations
There Is No Hero In Heroin
Las Vegas, NV
01.2023 - 07.2023
Established operational guidelines and identified opportunities for improvement.
Worked with management team to develop operational goals aligned with business strategy.
Set goals and expectations for direct reports using performance review process, holding staff accountable.
Assessed and evaluated business procedures and implemented structure to improve day-to-day operations.
Analyzed data across variety of sources to identify trends, patterns and areas of opportunity.
Developed and maintained client relationships to grow business and improve account retention.
Clinical Manager
There Is No Hero In Heroin
Las Vegas, NV
01.2022 - 01.2023
Encouraged high morale and staff retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitation of proactive work environment.
Improve policies and procedures through development, implementation, revision and evaluation of new protocols.
Interacted with patients, asked appropriate questions and listened carefully to deliver high level of clinical care.
Liaised between patients and physicians, initiating discussions regarding care.
Responded to emergency situations and provided crisis support.
Tracked incoming patient information, intervention plans and patient responses to treatment.
Clinical Programs Manager
Las Vegas Recovery Center (SSRS)
Las Vegas, NV
11.2020 - 01.2022
Managed clinical operations and implemented procedures to enforce adherence to JCAHO, CARF and SAPTA requirements at RTC, PHP, IOP and OP levels of care.
Enforced compliance with local, state, and federal healthcare regulations, including Medicare and HIPAA requirements.
Provided clinical oversight for census of 70 patients.
Spearheaded clinical training and orientation for newly hired staff and university students.
Improved research-based approaches through participation in research and evidence-based clinical audits.
Managed day-to-day operations for all clinical services. Aided with day-to-day operations with supportive staff departments.
Outpatient Programs Manager
Las Vegas Recovery Center
Las Vegas, NV
08.2020 - 11.2020
Encouraged high morale and staff retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitation of proactive work environment.
Provided clinical oversight for census of 50 patients.
Managed clinical operations and procedures that enforced adherence to JCAHO, SAPTA, HIPAA, federal and state regulations requirements.
Improve policies and procedures through development, implementation, revision and evaluation of new protocols.
Interacted with patients, asked appropriate questions to improve delivery using evidenced base tools.
Performed counseling interventions in a group and individual setting to address mental health and substance abuse diagnosis.
Inpatient Therapist
Las Vegas Recovery Center
Las Vegas, NV
05.2019 - 08.2020
Collected information necessary for psychological diagnosis by interviewing, observing and surveying patients.
Completed detailed documentation of sessions, patient notes and recommendations.
Consulted with other professionals, agencies and universities to discuss therapies, treatments, counseling resources and techniques.
Worked with family members during period when patients could not self-advocate providing education on addiction as a disease.
Strong clinical skills working with personality disorders.
Clinical Associate
Las Vegas Recovery Center
Las Vegas, NV
06.2015 - 08.2018
Interacted closely with practitioners, nurses and patients and used effective interpersonal, active listening and communication skills.
Entertained patients with collaborative activities including games, reading and group engagements to promote social interactions and increase overall well-being.
Promoted treatment adherence by educated patients on intake procedures, therapists' instructions, and continuum of treatment.
Education
Licensed Clinical Social Worker -
State of Nevada
Licensed Clinical Alcohol And Drug Counselor - Supervisor -
State Of Nevada
Master of Business Administration -
Louisiana State University At Shreveport
Shreveport, LA
Master of Social Work -
University of Nevada - Las Vegas
Las Vegas, NV
Skills
Business Analysis
Business Development
Change and Growth Management
Employee Motivation and Performance
Organizational Development
Regulatory Compliance
Budget Planning
Integrity and Transparency
Executive Leadership
Contract Negotiation
Timeline
Clinical Director
Desert Hope Treatment Center
09.2024 - Current
Chief Operating Officer
There Is No Hero in Heroin
07.2023 - 09.2024
Director of Operations
There Is No Hero In Heroin
01.2023 - 07.2023
Clinical Manager
There Is No Hero In Heroin
01.2022 - 01.2023
Clinical Programs Manager
Las Vegas Recovery Center (SSRS)
11.2020 - 01.2022
Outpatient Programs Manager
Las Vegas Recovery Center
08.2020 - 11.2020
Inpatient Therapist
Las Vegas Recovery Center
05.2019 - 08.2020
Clinical Associate
Las Vegas Recovery Center
06.2015 - 08.2018
Licensed Clinical Social Worker -
State of Nevada
Licensed Clinical Alcohol And Drug Counselor - Supervisor -