Arianna Atkins
Fairfield,CA
Summary
Experienced retail professional with a strong background in staff development and customer service. Proven track record of efficiently resolving issues while maintaining exceptional organizational and communication standards. Expertise in point of sale operations, contributing to improved accuracy and customer satisfaction through effective engagement strategies.
Overview
7
7
years of professional experience
Work History
Cashier
Costco
Fairfield, California
03.2024 - Current
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Learned roles of other departments to provide coverage and keep store operational.
Front End Supervisor
Lowes Home Improvment
Vallejo, California
07.2021 - 02.2024
- Trained new employees in customer service techniques and store policies.
- Managed customer complaints and rectified issues to complete satisfaction.
- Performed daily audits on registers and safe counts to verify accuracy of funds on hand.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Coordinated with other departments to ensure smooth flow between receiving goods, stocking shelves, check out process.
Delivery Coordinator
Lowes Home Improvment
Vallejo, California
07.2021 - 02.2024
- Coordinated, distributed, and filed paperwork for each delivery.
- Resolved issues related to incorrect or damaged shipments in a timely manner.
- Engaged with customers regarding delivery and merchandise requests.
- Performed quality control checks on products prior to being shipped out.
- Organized delivery schedules and routes to ensure timely arrival of goods.
- Assisted with troubleshooting any problems that arose during the loading and unloading process.
- Coordinated with warehouse staff to ensure timely loading and unloading of goods.
- Worked closely with logistics team members to coordinate the most efficient routes for drivers.
Cashier
Target
Vallejo, California
10.2018 - 01.2019
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Helped customers find specific products, answered questions, and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Education
High School Diploma -
Benicia High School
Benicia, CA06-2021
Skills
- Staff mentoring
- ID verification
- Data entry
- Point of sale proficiency
- Active listening
- Leadershi
- Critical thinking
- Communication
- Organizational skills
Timeline
Cashier
Costco
03.2024 - Current
Front End Supervisor
Lowes Home Improvment
07.2021 - 02.2024
Delivery Coordinator
Lowes Home Improvment
07.2021 - 02.2024
Cashier
Target
10.2018 - 01.2019
High School Diploma -
Benicia High School