Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Timeline
Mordestia York

Mordestia York

Milwaukee,WI
Wanderer, there is no path, the path is made by walking.
Antonio Machado

Summary

Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings. Honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation. Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success. Hardworking team member skilled at counting money, processing payments and building relationships. Precisely handles funds to maximize accounting accuracy and meet strict compliance standards. Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations. Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments. Diligent [Job Title] with excellent multitasking, organizational and time management abilities. Skilled at promoting items and completing customer sales, smoothly suggesting purchases to drive revenue and promoting positive experiences to strengthen customer loyalty. Familiar with [Area of expertise] and adaptable to new processes and procedures. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

Overview

26
26
years of professional experience

Work History

Cashier

Taco Bell Restaurant
MILWAUKEE, WI
08.1997 - 11.2023
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Answered customer questions and provided store information.
  • Collected payments and provided accurate change.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Helped customers find specific products, answered questions and offered product advice.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Worked closely with front-end staff to assist customers.
  • Processed sales transactions to prevent long customer wait times.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Helped with purchases and signed customers up for rewards program.
  • Discounted purchases by scanning and redeeming coupons.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Used suggestive selling techniques to promote add-on sales.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.

Librarian Volunteer

Emmaus Lutheran Church And School
MILWAUKEE, WI
08.2012 - 09.2014
  • Worked alongside library staff to shelve books and organize collections.
  • Reshelved books and DVDs quickly and correctly.
  • Organized circulation of library materials.
  • Assisted patrons with locating books and other resources, fostering positive experience.
  • Collaborated with library staff to work on special projects and community events.
  • Copied, printed and mailed material per librarians' requests.
  • Assisted with regular and special events such as book groups, coffee clubs and storytime for children.
  • Evaluated returned items for damage, noted problems and collected for repairs.
  • Oversaw summer reading program for school-age children to encourage literacy.
  • Fulfilled requests by collecting and organizing internal and loaned materials.
  • Read stories to preschool children to help increase key language, literacy and social skills.
  • Utilized software program to scan books in and out and run overdue reports.
  • Developed skills in Microsoft Office and other current computer technologies.
  • Managed lost and found, assisting patrons in finding misplaced items.
  • Created materials to promote library at local schools and community events.
  • Helped maintain library operating budget by performing volunteer duties to promote quality service.
  • Collected and recorded fees for library services and fines.
  • Answered questions from patrons in person and via telephone regarding library policies, practices and procedures.
  • Located and pulled materials for forwarding to other branches and inter-library loans.
  • Organized volunteer schedules and assignments to maximize efficiency and program effectiveness.
  • Fielded questions about details such as operations hours, special gatherings and late fees.
  • Scanned outgoing materials, informed customers about special restrictions and bagged items.
  • Instructed patrons on how to access library's electronic catalog and internet site.
  • Updated website with current and relevant information.

Education

Bachelor of Arts - History And Cultural Anthropology

University of Arizona, Tucson, AZ
10.2022
  • [Number] GPA3.45
  • Member of [Sorority or Fraternity], [Year] Delta Alpha Pi 2021 to Present

Skills

  • Customer Service
  • POS Systems
  • Product Scanning
  • Honest and Dependable
  • Cleaning and Sanitizing
  • Policies and Procedures
  • Problem-Solving
  • Detail-Oriented
  • Reliable and Responsible
  • Problem Solving
  • Staff Supervision
  • Work Task Prioritization
  • Merchandise Packaging
  • Honest and Ethical
  • Cash Register Operations
  • Complaint Resolution
  • Inventory Stocking
  • Payment Processing
  • Price Identification
  • Credits and Refunds
  • Cooperative Attitude
  • Feedback Acceptance
  • Gift Wrapping
  • Customer Transactions
  • Ordering and Stocking
  • Merchandise Restocking
  • Credit and Cash Transactions
  • Customer Assistance
  • Issue Resolution
  • Cash Register Operation
  • Customer Service
  • Customer Service
  • Customer Service
  • ID Verification
  • Product Recommendations
  • Cash Management
  • Staff Mentoring
  • Cash Counting Machine Operations
  • Cleaning and sanitizing
  • Safe verifications
  • Liquor law compliance
  • Point-of-sale system operation
  • Proficient in [Software]
  • Guest inquiries
  • Staff Training
  • Till counting
  • Spirit, wine and beer expertise
  • Coaching and mentoring

Accomplishments

  • Sold $200.00 in merchandise in one month.
  • Realized Customer Service in ongoing effort to boost revenue while reducing costs.
  • Led team to achieve Higher Product Purchases, earning recognition from upper management and financial reward.
  • Promoted to Manger due to Improper use of my job title and the ability to work through this improper treatment of my original job title that achieved the offer of manager which I denied.
  • Consistently maintained high customer satisfaction ratings.
  • Promoted from Cashier to Manager, in less than 12-months.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Librarian Volunteer - Emmaus Lutheran Church And School
08.2012 - 09.2014
Cashier - Taco Bell Restaurant
08.1997 - 11.2023
University of Arizona - Bachelor of Arts, History And Cultural Anthropology
Mordestia York