Arianna Cruz
Independence,MO
Summary
Organized professional in administrative support and customer service. Known for high productivity and efficiency in task completion. Skilled in data entry, calendar management, and document preparation, ensuring smooth operational flow. Excel in communication, problem-solving, and time management, contributing to successful team collaboration and project execution.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Lead Barista
John Knox Village
Lee's Summit, MO
01.2024 - 01.2025
- Supervise the opening, operating, and closing procedures of the café.
- Monitor and manage inventory levels, including coffee, milk, syrups, and other supplies; place orders when needed.
- Train new baristas on coffee preparation, equipment use, and customer service standards.
- Address and resolve staff conflicts or customer complaints in a professional manner.
- Lead by example in work ethic, professionalism, and adherence to company policies.
- Suggest and implement new drink recipes, or seasonal specials, to attract customers.
- Minimize waste and optimize resource use to maintain profitability.
- Submit purchase orders clearly and accurately to suppliers.
- Collaborate with chefs, baristas, and other team members to determine product requirements.
- Inform staff about product availability or changes in supplies.
Real Estate Assistant
eXp Realty, LLC
Gladstone, MO
01.2023 - 06.2024
- Manage schedules, appointments, and meetings for real estate agents or brokers.
- Handle phone calls, emails, and inquiries from clients, and prospects.
- Organize and maintain real estate documents, contracts, and transaction records.
- Assist in preparing and submitting paperwork related to property listings, sales, and purchases.
- Serve as the first point of contact for clients, providing updates and addressing questions.
- Schedule property showings, open houses, and inspections.
- Gather necessary information for client profiles and pre-qualifications.
- Track deadlines and ensure all required paperwork is completed for property transactions.
- Communicate with lenders, title companies, and other parties to ensure smooth closings.
- Monitor escrow processes and follow up on contingencies.
- Collect and analyze market data to provide insights for clients.
- Using Customer Relationship Management (CRM) software to organize and track communications with leads.
- Conducting cold calls, emails, or door-knocking campaigns to introduce their services.
Barista
Scooter's Coffee
Leavenworth, KS
03.2023 - 07.2023
- Making espresso-based drinks such as lattes, cappuccinos, and americanos.
- Brewing coffee and tea using various methods, including pour-over, drip, or French press.
- Ensuring proper portioning, flavor balance, and presentation.
- Using espresso machines, grinders, blenders, and brewing devices correctly.
- Ensuring equipment is cleaned, maintained, and in good working condition.
- Cleaning and sanitizing the workspace, equipment, and customer areas regularly.
- Monitoring and replenishing inventory such as coffee beans, syrups, milk, and disposables.
- Handling cash, credit card transactions, and issuing receipts.
- Working with other staff members to ensure smooth operations during busy times.
Cashier
Ross Dress for Less
Independence, MO
06.2022 - 12.2022
- Accepting payments via cash, credit/debit cards, checks, or other payment methods.
- Issuing receipts, refunds, or exchanges when necessary.
- Greeting customers in a friendly and professional manner.
- Balancing the cash register at the start and end of shifts.
- Ensuring that there is sufficient change and handling cash accurately.
- Working efficiently to minimize customer wait times.
- Keeping the checkout area clean and organized.
- Stocking items like bags, receipt paper, or promotional materials.
Merchandiser
Cargo Largo
Independence, MO
03.2020 - 05.2022
- Determine which products to stock based on customer preferences, market trends, and sales data.
- Create appealing displays to attract customers, and drive sales.
- Monitor stock levels and replenish shelves as needed.
- Work with the inventory team to track product turnover and manage discontinued or slow-moving items.
- Provide training to store associates on product knowledge and display techniques.
- Ensure pricing, labeling, and promotional materials are accurate and up to date.
Shift Leader
Long John Silvers A&W
Liberty, MO
05.2018 - 02.2020
- Oversee the performance and behavior of employees to ensure that they meet company standards.
- Delegate responsibilities such as food preparation, cleaning, or cashiering, based on the shift's needs.
- Address and resolve employee disputes or concerns promptly and professionally.
- Handle opening or closing procedures, including setting up or shutting down equipment, and securing the restaurant.
- Enforce health and safety regulations, maintain cleanliness in the workspace, and ensure that equipment is functioning properly.
- Maintain shift logs or reports, such as sales data, or employee performance notes.
- Handle cash drawers, reconcile tills, and prepare deposits, if required.
Education
Real Estate Liscense - Real Estate
Pearson Vue
Remote04-2023
High School Diploma -
Penn Foster
Remote10-2018
Skills
- Proficiency in Microsoft Office or Google Workspace: Skilled in creating reports, tracking data, or managing schedules
- Communication Skills: Effective verbal and written communication to interact with customers and team members
- Interpersonal Skills: Building positive relationships with customers and colleagues
- Adaptability: Adjusting to different situations, technologies, or customer needs
- Time Management: Balancing multiple tasks efficiently to meet deadlines
- Teamwork: Collaborating with colleagues to achieve team goals
Affiliations
- Volunteering at a local animal shelter
- Voluntering at local school disctric
- Reading
Certification
- Real Estate Liscense.
Timeline
Lead Barista
John Knox Village
01.2024 - 01.2025
Barista
Scooter's Coffee
03.2023 - 07.2023
Real Estate Assistant
eXp Realty, LLC
01.2023 - 06.2024
Cashier
Ross Dress for Less
06.2022 - 12.2022
Merchandiser
Cargo Largo
03.2020 - 05.2022
Shift Leader
Long John Silvers A&W
05.2018 - 02.2020
Real Estate Liscense - Real Estate
Pearson Vue
High School Diploma -
Penn Foster