Arianna England
Mooresville,NC
Summary
Dynamic Business Administration graduate with hands-on experience in healthcare office management, financial tracking, and team leadership. Demonstrated expertise in coordinating operations, managing billing processes, and enhancing efficiency in fast-paced environments. Eager to leverage skills in entry-level roles across operations, sales, management, or business development to drive organizational success and foster growth. Committed to contributing a strong work ethic and a proactive approach to problem-solving in any team setting.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Office Manager
Saylor Physical Therapy
Mooresville, NC
09.2025 - Current
- Oversee daily operations for an outpatient clinic serving 100+ patients weekly, ensuring efficient workflow and service delivery
- Process and track insurance authorizations, referrals, and billing for 300+ active patient accounts
- Monitor and reconcile monthly clinic expenses to ensure accurate reporting and budget compliance
- Communicate financial responsibilities clearly to clients, increasing payment accuracy
- Coordinate scheduling for 5+ physical therapists, optimizing appointment flow and minimizing cancellations
- Maintain patient records and ensure HIPAA compliance across administrative processes
- Streamlined documentation and filing systems to improve administrative efficiency
Certified Trainer, Line Cook, & Server
Olive Garden
Statesville, NC
05.2023 - 09.2025
- Train and onboard 10+ new team members in customer service standards, POS systems, and operational procedures
- Deliver high-quality service in a fast-paced environment serving 250+ guests per shift during peak hours
- Mentor new hires to improve performance, teamwork, and adherence to company standards
- Resolve customer concerns professionally, maintaining high guest satisfaction ratings
- Support management team in maintaining service efficiency and team morale
- Maintained cleanliness and organization of dining area, enhancing overall guest experience.
Education
Bachelor of Science - Business Administration, Management
UNC Greensboro
Greensboro, NC05-2025
Principles of Management Course -
Mitchell Community College
Statesville, NC01-2021
Skills
- Microsoft Excel (expense tracking, budgeting)
- Insurance billing systems
- Scheduling systems
- POS systems
- Customer relationship management
- Team training & development
- Conflict resolution
- Office management
- Organizational skills
- Customer service
- Data entry
- Billing
Certification
Truist Emerging Leaders Certification
Truist Leadership Institute - 01/25 - 04/25
- Completed structured leadership training focused on team dynamics, conflict resolution, and organizational effectiveness
- Applied leadership principles through experiential projects and collaborative initiatives
X-Culture Global Collaboration Certificate
X-Culture Project - 08/24 - 11/24
- Collaborated with an international team of students across multiple countries to develop a market entry strategy
- Conducted cross-cultural business research and competitive analysis for a real-world company
- Presented strategic recommendations focused on global expansion and operational growth
- Strengthened cross-cultural communication and virtual team leadership skills
Timeline
Office Manager
Saylor Physical Therapy
09.2025 - Current
Certified Trainer, Line Cook, & Server
Olive Garden
05.2023 - 09.2025
Bachelor of Science - Business Administration, Management
UNC Greensboro
Principles of Management Course -
Mitchell Community College