Arianna Herrera
San Antonio
Summary
Customer service professional with 6 years of experience delivering support via phone, live chat, and in-person channels. Strong communicator with a proven ability to resolve customer issues, manage multiple conversations, and maintain accurate records. Adaptable and dependable with experience supporting customers in high-volume environments.
Overview
13
13
years of professional experience
Work History
Family Care Manager / Stay-at-Home Parent
NA
San Antonio
09.2020 - Current
- Managed daily schedules, appointments, and routines with strong time management.
- Handled written communication, planning, and record tracking.
- Coordinated multiple tasks simultaneously, while meeting deadlines.
- Demonstrated adaptability, problem-solving, and reliability.
- Maintained organization and consistency in a high-responsibility role.
Retail Sales Associate
World Market
Modesto
07.2019 - 08.2020
- Assisted customers with product selection and order inquiries.
- Handled transactions, returns, and issue resolution.
- Maintained accuracy while managing multiple customer needs.
- Delivered friendly, efficient customer service to drive satisfaction.
Concierge / Guest Services (Promoted Role)
Lucky Strike bowling
Los Angeles
04.2017 - 07.2019
- Promoted to a concierge role supporting VIP guests, events, and high-volume nights.
- Managed guest inquiries, reservations, and issue resolution in fast-paced settings.
- Communicated clearly and professionally with guests and team members.
- Documented event details and guest needs accurately.
- Provided high-quality service under pressure while multitasking.
Host / Server
The Counter Burger
Los Angeles
01.2014 - 04.2017
- Managed guest flow, waitlists, and customer requests.
- Resolved guest concerns to ensure positive dining experiences.
- Balanced multiple responsibilities in a high-volume environment.
- Delivered clear communication between guests and staff.
Retail Sales Associate
Madewell
Los Angeles
12.2012 - 01.2014
- Provided personalized customer service and product support.
- Responded to customer questions and concerns in a professional manner.
- Supported store operations while meeting sales and service goals.
- Maintained strong attention to detail and communication skills.
Education
Some College (No Degree) - English
Modesto Junior College
Modesto, CASkills
- Live Chat & Customer Support
- Written Communication
- Customer Issue Resolution
- Multitasking in Fast-Paced Environments
- Time Management & Organization
- CRM / POS Systems
- Data Entry & Documentation
- Professional Customer Engagement
Timeline
Family Care Manager / Stay-at-Home Parent
NA
09.2020 - Current
Retail Sales Associate
World Market
07.2019 - 08.2020
Concierge / Guest Services (Promoted Role)
Lucky Strike bowling
04.2017 - 07.2019
Host / Server
The Counter Burger
01.2014 - 04.2017
Retail Sales Associate
Madewell
12.2012 - 01.2014
Some College (No Degree) - English
Modesto Junior College