Arianna Johnson
Orlando,FL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the retail industry. Solid team player with a outgoing, positive demeanor and proven skills in establishing a great relationship with the customers. Motivated to maintain customer satisfaction and contribute to company success.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Fun Spot America
02.2022 - 06.2022
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy.
- Handled food and beverage service, providing customer's with their orders in a timely manner
Sales Associate
Crocs
06.2021 - 02.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Sales Associate
Footlocker
06.2020 - 05.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Master in Social Work - Social Work
Savannah State University
Savannah, GA05.2026
High School Diploma -
Osceola High School
Kissimmee, FL05.2022
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Certification
ServSafe Food Handler 2022
Timeline
Customer Service Representative
Fun Spot America
02.2022 - 06.2022
Sales Associate
Crocs
06.2021 - 02.2022
Sales Associate
Footlocker
06.2020 - 05.2021
Master in Social Work - Social Work
Savannah State University
High School Diploma -
Osceola High School