Arianna Joseph
Rayne,LA
Summary
Shift manager who directs daily restaurant operations by assigning crew roles, adjusting labor, and maintaining service speed and product quality. Supports up to 10 team members per shift through on-the-spot training, resolves guest issues across dine-in, counter, and drive-thru, and manages cash and food safety compliance.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Shift Manager
McDonald's
07.2022 - Current
- Supervised and coached up to 10 crew members per shift, enhancing team coordination and guest service through on-the-spot training and resolution of performance issues.
- Monitored guest experience across dining room, front counter, and drive-thru, resolving complaints and ensuring order accuracy to create a welcoming environment each shift.
- Directed shift operations in a fast-paced restaurant, maintaining service speed and product quality by assigning crew positions and adjusting labor to meet McDonald's standards.
- Enforced food safety and cleanliness procedures, achieving compliance with company policies and local health regulations through regular temperature checks and station sanitation.
- Managed shift-level cash controls by overseeing drawer counts and safe drops, ensuring accurate daily reconciliation and minimizing register variances through diligent documentation.
Education
Associate's degree - Surgical Tech
Louisiana State University-Eunice
Eunice, LA09-2026
Associate's degree - Health Science
Louisiana State University-Eunice
Eunice, LA09-2026
High school diploma or GED -
Church Point High School
Church Point, LA05-2024
Skills
- Food Safety Compliance
- Point of Sale (POS) Systems
- Operational procedures
- Restaurant operations
- Staff Supervision
- Employee Scheduling
- Cash Handling
- Inventory Monitoring
- Leadership
- Decision-making
- Training and mentoring
- Customer service
- Customer interaction
- Teamwork
Certification
- Customer Service Certification October 2022 to Present
Microsoft PowerPoint Certification July 2020 to Present
Food Handler Certification May 2020 to Present
Food Safety Certification March 2023 to December 2026
Heartsaver CPR AED (AHA) July 2024 to July 2026
Groups
- Area Health Education Center, 2021-06, 2021-07: Shadowed multidisciplinary healthcare professionals, Acquired foundational knowledge, Observed diagnostic procedures, Assisted elderly patients, Maintained strict infection control, Upheld healthcare safety protocols, Managed clinical inventory and supplies
- Juniors Daughters, 2010-09, 2019-02: Organized Community Outreach Projects, Prepared and distributed nutritious meal, Provided companionship and spiritual support, Collaborated with a faith-based peer group, Promoted organizational mission
Timeline
Shift Manager
McDonald's
07.2022 - Current
Associate's degree - Surgical Tech
Louisiana State University-Eunice
Associate's degree - Health Science
Louisiana State University-Eunice
High school diploma or GED -
Church Point High School