Dedicated shift leader known for exceptional customer service and effective problem resolution. Proven ability to foster a positive team environment while ensuring operational efficiency.
Overview
4
4
years of professional experience
Work History
Shift Leader
Emerald City Smoothie
Burien , WA
04.2023 - Current
Led team to uphold high productivity and customer service standards, fostering a positive work environment.
Supervised daily operations and ensured smooth workflow among team members.
Trained new staff on customer service standards and smoothie preparation techniques.
Resolved customer complaints professionally, ensuring satisfaction and loyalty.
Ensured store cleanliness and compliance with health and safety regulations, enhancing customer experience.
Managed inventory levels and coordinated supply orders to meet demand.
Monitored equipment performance and reported maintenance needs promptly.
Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
Verified that cash drawers contained correct amounts of money during opening and closing shifts.
Shift Leader
Normandy Teriyaki
Normandy Park, Washington
08.2022 - 03.2023
Managed daily workflow and scheduled staff to ensure optimal coverage and service efficiency.
Coordinated comprehensive training for staff on job duties and safety protocols, promoting a knowledgeable and compliant team.
Trained new staff on customer service standards and smoothie preparation techniques, enhancing team readiness and customer satisfaction.
Provided exceptional customer service and maintained a positive attitude throughout the shift.
Adhered to all health code regulations while preparing food items for customers.
Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
Inspected customer orders for accuracy and adherence to standards.
Collaborated with kitchen staff to ensure timely food delivery.
Assisted in training new servers on menu items and service protocols.