Summary
Overview
Work History
Education
Skills
Timeline
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Arianna Kim

Seattle,WA

Summary

Dedicated shift leader known for exceptional customer service and effective problem resolution. Proven ability to foster a positive team environment while ensuring operational efficiency.

Overview

4
4
years of professional experience

Work History

Shift Leader

Emerald City Smoothie
Burien , WA
04.2023 - Current
  • Led team to uphold high productivity and customer service standards, fostering a positive work environment.
  • Supervised daily operations and ensured smooth workflow among team members.
  • Trained new staff on customer service standards and smoothie preparation techniques.
  • Resolved customer complaints professionally, ensuring satisfaction and loyalty.
  • Ensured store cleanliness and compliance with health and safety regulations, enhancing customer experience.
  • Managed inventory levels and coordinated supply orders to meet demand.
  • Monitored equipment performance and reported maintenance needs promptly.
  • Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
  • Verified that cash drawers contained correct amounts of money during opening and closing shifts.

Shift Leader

Normandy Teriyaki
Normandy Park, Washington
08.2022 - 03.2023
  • Managed daily workflow and scheduled staff to ensure optimal coverage and service efficiency.
  • Coordinated comprehensive training for staff on job duties and safety protocols, promoting a knowledgeable and compliant team.
  • Trained new staff on customer service standards and smoothie preparation techniques, enhancing team readiness and customer satisfaction.
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.
  • Adhered to all health code regulations while preparing food items for customers.
  • Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
  • Inspected customer orders for accuracy and adherence to standards.
  • Collaborated with kitchen staff to ensure timely food delivery.
  • Assisted in training new servers on menu items and service protocols.

Education

High School Diploma -

Mount Rainier High School
Des Moines, WA
05-2025

Skills

  • Team leadership
  • Employee training
  • Workflow coordination
  • Inventory management
  • Problem resolution
  • Customer service
  • Positive attitude
  • POS system operation
  • Staff performance reviews
  • Flexible schedule

Timeline

Shift Leader

Emerald City Smoothie
04.2023 - Current

Shift Leader

Normandy Teriyaki
08.2022 - 03.2023

High School Diploma -

Mount Rainier High School
Arianna Kim