Summary
Overview
Work History
Education
Skills
Timeline
Generic

Arianna Maxwell

Plantation,FL

Summary

Results-driven Customer Service Supervisor skilled in prioritizing and multitasking in fast-paced environments. Proven experience handling escalated support issues while fostering strong customer relationships. Expertise in CRM systems complemented by active listening and effective communication, contributing to enhanced customer satisfaction and business success.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

D&G Towing and Recovery
Tamarac, FL
10.2019 - Current
  • Provide exceptional customer service by assisting customers with vehicle retrieval and release procedures.
  • Managed incoming towing requests from customers, law enforcement, and police departments, entered calls into dispatch system, and assigned services promptly to enhance response times.
  • Acted as a liaison between customers, insurance companies, law enforcement, and towing personnel to facilitate communication and improve service delivery.
  • Tracked active towing operations and driver assignments to ensure timely service and enhance overall customer satisfaction.
  • Monitor dispatch operations to ensure drivers meet required response-time standards, including maintaining arrival times within established service expectations.
  • Coordinate and process insurance releases, ensuring all documentation is completed accurately and in compliance with company policies.
  • Maintain compliance with company policies, legal requirements, and record keeping standards while supporting daily towing and impound operations.
  • Supervised daily operations and ensured compliance with company policies.
  • Assisted in training new employees on proper procedure for inputting vehicles into computer system, handling cash transactions, and providing excellent customer service.

Education

Master's degree - Clinical Psychology

Barry University
Miami Shores, FL
08-2027

Bachelor's degree - Psychology

Barry University
Miami Shores, FL
12-2024

High school diploma -

Plantation High School
Plantation, FL
05-2019

Skills

  • Customer service
  • Call handling
  • Dispatch coordination
  • Record management
  • Data entry
  • Administrative experience
  • Microsoft Office
  • Multitasking
  • Time management
  • Organizational skills
  • Teamwork
  • Customer interaction

Timeline

Customer Service Representative

D&G Towing and Recovery
10.2019 - Current

Master's degree - Clinical Psychology

Barry University

Bachelor's degree - Psychology

Barry University

High school diploma -

Plantation High School
Arianna Maxwell