Summary
Overview
Work History
Education
Skills
Timeline
Generic

Arianna McAllister

Lansdale,PA

Summary

Sociable server offering several years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of pos system operations and food safety and sanitation regulations.

Overview

2
2
years of professional experience

Work History

Shift Leader

Serum Kitchen and Taphouse
West Chester
09.2024 - 11.2024
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.
  • Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
  • Monitored employee performance to ensure compliance with company policies and procedures.
  • Resolved customer complaints promptly and professionally.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Mentored and coached staff by giving employees suggestions and feedback to improve job performance.

Server

Serum Kitchen and Taphouse
West Chester, Pennsylvania
03.2024 - 11.2024
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Provided knowledge on menu items and recommendations.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.

Lead Server, Server

Iron Hill Brewery
West Chester, PA
05.2023 - 02.2024
  • Managed staff of 6-15 servers, delegating tasks and ensuring timely completion.
  • Assisted with training new employees on proper table setting, menu knowledge, and customer service techniques.
  • Coordinated with kitchen staff to ensure smooth flow of orders from preparation to delivery at the table.
  • Provided exceptional customer service to guests, resolving any issues that arose in a professional manner.
  • Developed and implemented standard operating procedures for the restaurant's dining room operations.
  • Followed closing procedures to ensure a clean and stocked restaurant for the next day.

Education

Associate of Arts - Business Administration

Montgomery County Community College
Blue Bell, PA
08-2025

Skills

  • Complaint resolution
  • Shift leadership
  • Team motivation
  • Staff education and training
  • Point of sale operation
  • Allergy awareness
  • High-volume dining
  • Server training

Timeline

Shift Leader

Serum Kitchen and Taphouse
09.2024 - 11.2024

Server

Serum Kitchen and Taphouse
03.2024 - 11.2024

Lead Server, Server

Iron Hill Brewery
05.2023 - 02.2024

Associate of Arts - Business Administration

Montgomery County Community College
Arianna McAllister