Arianna Mcmillan

•Support specialty pharmacy operations by processing, filling, and coordinating high-cost and complex medications for patients with chronic and rare conditions.

• Coordinate with pharmacists, healthcare providers, and insurance companies to resolve coverage, billing, and clinical documentation issues.

•Educate patients on refill processes, copay assistance programs, and shipment coordination while providing high-quality customer service.

•Ensure compliance with HIPAA, FDA, and state pharmacy regulations while maintaining detailed and accurate patient records.

•Assist with inventory management, cold-chain handling, and specialty medication distribution protocols.

•Utilized pharmacy software to manage patient records and prescription information.

•Organized work areas so that everything was easily accessible when needed.

• Review sales reports and adjust sales expenses to stay within budget
• Train and mentor new employees
• Facilitate HR consulting services to support clients
• Assist in the employee recruitment, interview, and hiring process
• Developed employee orientation and training program for new hires

• Contributed to team productivity by removing safety hazards and keeping work stations organized
• Cultivated knowledge by keeping up to date with company policies and receiving mentorship from senior team leaders
• Trained new team members on company procedures and safety requirements
• Processed and assembled special orders
• Rotated between stations based on team needs

• Greeted customers and established positive customer experiences
• Maintained a clean work environment by sweeping, vacuuming, and wiping down counters
• Filled and clean beverage fountains
• Presented orders to customers within company set service times

• Handled customer inquiries
• Assisted with both drive-thru and front end operations
• Stocked products for efficient restaurant functioning
• Handled currency and credit transactions
• Marketed specials to increase store profits