Arianna Mejia
Ontario,CA
Summary
Dynamic and results-driven professional with extensive experience at Starbucks Coffee Company, excelling in staff coaching and performance improvements. Proven ability to enhance customer loyalty through exceptional service and effective complaint handling. Skilled in cash handling and POS system operation, fostering a positive and efficient work environment.
Overview
6
6
years of professional experience
Work History
Barista Trainer
STARBUCKS COFFEE COMPANY
07.2021 - Current
- Trained new baristas on beverage preparation and customer service standards.
- Developed instructional materials to enhance training effectiveness and consistency.
- Conducted regular assessments to evaluate trainee proficiency and improve performance.
- Implemented best practices for equipment operation and maintenance to ensure safety.
- Collaborated with management to identify skill gaps and tailor training programs accordingly.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
- Improved barista skills through one-on-one training sessions and practical demonstrations.
- Taught proper procedures and strategies for success to new employees.
- Handled cash and processed payments accurately to avoid errors.
- Managed cash register transactions efficiently while adhering to company policies regarding cash handling procedures.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Learned new drinks and procedures first, and instructed all team members on how to properly complete each.
- Promoted additional items with beverages, increasing store sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Provided coaching and mentoring to employees.
Culinary Person
Disneyland Resort
10.2022 - 11.2025
- Prepared and assembled ingredients for diverse culinary offerings.
- Maintained cleanliness and organization in food prep areas and kitchen equipment.
- Assisted in inventory management, ensuring accurate stock levels of supplies.
- Followed safety and sanitation protocols consistently to uphold health standards.
- Collaborated with team members to streamline workflow during peak service times.
- Monitored food quality and presentation, adhering to Disneyland's culinary standards.
- Collaborated with front-of-house staff to ensure seamless coordination between kitchen and dining room operations, resulting in a positive dining experience for guests.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
- Provided exceptional customer service in fast-paced environment.
- Operated point-of-sale systems efficiently to handle transactions.
- Maintained cleanliness and organization of work areas consistently.
- Resolved customer inquiries and complaints effectively to enhance satisfaction.
- Collaborated with team members to optimize workflow during peak hours.
- Adhered to health and safety regulations while performing daily tasks.
- Demonstrated flexibility in handling various tasks such as cooking, cleaning, and cashier duties during busy periods.
Covid Screener
Regency Oaks Post Acute Care Center
01.2021 - 07.2021
- Conducted temperature checks and symptom assessments for incoming patients and visitors.
- Maintained accurate records of screening results and reported anomalies to medical staff.
- Educated patients and visitors on COVID-19 safety protocols and procedures.
- Assisted in implementing infection control measures within the facility.
- Adapted quickly to changing protocols and updated screening procedures as needed.
- Monitored inventory of personal protective equipment (PPE) to ensure availability for screenings.
- Maintained safe and sanitary environment by conducting regular disinfecting and cleaning measures.
- Followed CDC guidelines to establish accuracy and compliance with COVID-19 protocols.
- Provided assistance with distribution of face masks and other equipment to equip individuals with protective gear.
- Enhanced infection control practices through rigorous sanitization of screening areas and equipment.
- Obtained temperatures of visitors and employees at entry of facility and asked screening questions.
- Documented all COVID-19 screenings, results and follow-up action on database to enable tracking history and maintain accurate records.
Cashier
Home Depot
07.2019 - 09.2020
- Processed customer transactions efficiently using POS systems.
- Assisted customers in locating products and answering inquiries.
- Maintained cleanliness and organization of checkout area and merchandise displays.
- Collaborated with team members to ensure smooth operation during peak hours.
- Provided exceptional customer service to enhance shopping experience.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Education
Associate of Arts - Humanities
Elcamino Community College
Torrance, CA12.2022
Skills
- Leadership experience
- Health and safety compliance
- Cleanliness standards
- Milk steaming
- Coffee expertise
- POS system operation
- Staff coaching
- Performance improvements
- Complaint handling
- Sales proficiency
- Sales promotion
- Cash handling
- Friendly and outgoing
- Excellent memory
- Cash register operation
- Clear communication
- Active listener
- Attention to detail
- Adaptive and creative
- Exceptional customer service
- Professional demeanor
- Team leadership
- Decision-making
- New hire training
- Hospitality service expertise
- Conflict mediation
- Problem-solving
- Time management
- Multitasking and organization
- Verbal and written communication
- Workflow management
- Speedy and efficient
- Calm demeanor
- Positive and professional
Additional Information
Volunteer experience
For about 8 years help a family friend work their ranch clearing to take care of multiple different animal species and farming
Timeline
Culinary Person
Disneyland Resort
10.2022 - 11.2025
Barista Trainer
STARBUCKS COFFEE COMPANY
07.2021 - Current
Covid Screener
Regency Oaks Post Acute Care Center
01.2021 - 07.2021
Cashier
Home Depot
07.2019 - 09.2020
Associate of Arts - Humanities
Elcamino Community College