Isabella Thompson
Norton Shores
Summary
Professional leader with strong expertise in overseeing daily operations and team coordination. Known for effective collaboration and achieving results in fast-paced environments. Highly adaptable, skilled in problem-solving, conflict resolution, and ensuring optimal workflow. Respected for reliability and proactive approach to shifting demands.
Overview
7
7
years of professional experience
Work History
Shift Supervisor
Starbucks Coffee Company
01.2020 - Current
- Supervised daily operations, ensuring adherence to quality standards and customer service excellence.
- Trained and mentored staff on beverage preparation, enhancing team performance and product knowledge.
- Implemented inventory management practices, optimizing stock levels and reducing waste.
- Led scheduling initiatives, balancing labor costs with staffing needs to maximize efficiency.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Barista
Starbucks Coffee Company
09.2018 - 01.2024
- Prepared high-quality beverages following standardized recipes and procedures.
- Ensured cleanliness and organization of workstations to maintain operational efficiency.
- Trained new baristas on beverage preparation and customer service standards.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Education
Bachelor of Arts - Business Administration
Arizona State University
Tempe, AZ08-2024
Skills
- Customer service
- Operational efficiency
- Process improvement
- Time management
- Communication skills
- Staff management
- Problem-solving
- Team collaboration and leadership
- Goal setting and tracking
- Microsoft Excel
Timeline
Shift Supervisor
Starbucks Coffee Company
01.2020 - Current
Barista
Starbucks Coffee Company
09.2018 - 01.2024
Bachelor of Arts - Business Administration
Arizona State University