Arianna Penaloza
Yucaipa,CA
Summary
Developed key customer service skills in fast-paced retail setting, excelling in transaction handling and customer interaction. Transitioning into new field with focus on leveraging these transferable skills to contribute effectively in different environment. Committed to delivering exceptional service and building positive customer relationships in any role. Recognized for reliability and adaptability in high-pressure environments, consistently delivering exceptional service and support.
Overview
2
2
years of professional experience
Work History
Customer Service Cashier
Deseret Industries
Calimesa, CA
03.2025 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Counted money in drawers at beginning and end of each shift.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Answered product questions using knowledge of sales and store promotions.
- Lead Associate.
Merchandiser
Deseret Industries
Calimesa, CA
03.2025 - Current
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.
- Trained new team members in merchandising best practices, ensuring a cohesive approach across the store.
- Lead Associate.
Process Associate
Deseret Industries
Calimesa, CA
05.2024 - 03.2025
- Processed donations by sorting, cleaning, and categorizing items for resale.
- Collaborated with team members for enhanced process efficiency and productivity.
- Managed multiple tasks simultaneously, ensuring timely completion of all assignments.
- Priced items such as clothing, accessories, and household items.
- Assisted customers by providing information and support during donation drop-offs.
- PLA (Potential Lead Associate).
Education
High School Diploma -
Yucaipa High School
Yucaipa, CA06-2023
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Cash handling
- Customer complaint resolution
- Customer inquiries
- Refund handling
- Inventory management
- Merchandise restocking
- Multitasking and organization
- Adaptability and flexibility
Timeline
Customer Service Cashier
Deseret Industries
03.2025 - Current
Merchandiser
Deseret Industries
03.2025 - Current
Process Associate
Deseret Industries
05.2024 - 03.2025
High School Diploma -
Yucaipa High School