Arianna Peralta
Orlando,FL
Summary
Hard working, reliable and bilingual customer care representative with a passion to help people. Highly organized, proactive and punctual with team-oriented mentality. Motivated, outgoing, friendly and adds value to any organization in need of collaboration, interpersonal and multitasking abilities.
Overview
10
10
years of professional experience
Work History
Internet Technical Support Representative
Spectrum
Orlando, FL
12.2022 - Current
- Resolved customer inquiries, troubleshooting technical issues and providing solutions quickly and efficiently.
- Developed customized scripts for handling frequently asked questions from customers in order to provide efficient assistance.
- Performed routine maintenance tasks on computer systems and networks related to internet connectivity.
Customer Service Representative
Synchrony Financial, GE Capital
Altamonte Springs, FL
04.2019 - 11.2022
- Developed strong relationships with customers by providing personalized assistance and support.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Processed payments, maneuvered multiple programs for call processes, spoke with customers in regards to their credit accounts, assisted in minor IT issues for customer online accounts
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Veterinary Technician
McAbee Veterinary Hospital
Winter Park, FL
07.2016 - 01.2019
- Determined appropriate dosages of medication based on weight calculations using veterinary scales.
- Recorded observations and baseline measurements to maintain accurate medical records.
- Prepared and reviewed records and consent forms.
- Administered and monitored anesthesia for surgeries and operations.
- Operated x-ray machines and exposed radiographic films.
- Restrained and stabilized animals during examination and treatment to prevent injuries.
- Performed laboratory analysis
- Prepared and administered medications and vaccines as prescribed by veterinarian.
- Reviewed pet records from daily visits and appointments, entering important data into system.
- Communicated with clients regarding their pet's health status or progress reports following a procedure or illness diagnosis.
Veterinary Assistant
Banfield The Pet Hospital
Oviedo, FL
09.2013 - 08.2014
- Released patients to owners with care directions from veterinary staff.
- Performed routine laboratory tests including urinalysis, microbiology cultures and hematology.
- Delivered emergency first aid to sick or injured animals.
- Supported euthanasia procedures and disposal following regulations and owner preferences.
- Addressed healthcare needs of animals by coordinating with veterinarians and following orders.
- Maintained accurate medical records of all patients.
- Interpreted lab results for heartworm testing, parasites, and skin scrapings.
- Trained new veterinary staff on office procedures and requirements.
Education
Associate of Arts - General Studies
Seminole State College of Florida
Sanford, FL08-2020
Certificate of Veterinary Assistant - Veterinary Assistant
Institute of Technical Arts
Casselberry, FL10-2013
High School Diploma -
University High School
Orlando, FL05-2009
Skills
- Customer Service
- Multitasking
- Typing WPM 55
- Payment Processing
- Microsoft Office
- Veterinary Assisting
- Laboratory Analysis
- Pet restraint and Medicinal Administration
- Veterinary Pharmacology
- Training and Development
- Team Building
- Animal Safety
- Client Education
- Deescalation Techniques
Accomplishments
- Multiple top performance awards
- Dean's List for Seminole State College
References
References available upon request.
Timeline
Internet Technical Support Representative
Spectrum
12.2022 - Current
Customer Service Representative
Synchrony Financial, GE Capital
04.2019 - 11.2022
Veterinary Technician
McAbee Veterinary Hospital
07.2016 - 01.2019
Veterinary Assistant
Banfield The Pet Hospital
09.2013 - 08.2014
Associate of Arts - General Studies
Seminole State College of Florida
Certificate of Veterinary Assistant - Veterinary Assistant
Institute of Technical Arts
High School Diploma -
University High School