Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

Brianna Arciba

El Paso,TX

Summary

I am a dedicated, detail-oriented professional with 4 years of experience, and a proven knowledge of customer retention, strategic business planning, and vendor sourcing.. I have excellent communication and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy role at any company. I am a hard worker experienced in service and time management with proven knowledge of leadership, problem-solving, and workflow prioritization.

Overview

6
6
years of professional experience

Work History

Internet Technical Support Representative

Spectrum
El Paso, Texas
03.2024 - Current
  • Utilized advanced diagnostic tools for resolving complex technical issues related to internet connections.
  • Resolved customer inquiries, troubleshooting technical issues and providing solutions quickly and efficiently.
  • Analyzed performance metrics from existing systems in order to identify potential bottlenecks or optimization opportunities.
  • Diagnosed hardware and software problems related to the internet connection and worked with various departments for resolution.
  • Assisted customers with setting up their internet connection, configuring routers, and connecting devices to the network.

TELEPHONE OPERATOR

Answernet
El Paso, Texas
09.2019 - 12.2022
  • Listened to customer requests, referring to directories to answer questions and provide telephone information.
  • Kept equipment operational by following manufacturer instructions and established procedures.
  • Identified prospects by reading telephone and zip code directories and other prepared listings.
  • Preserved telephone roster of extensions for staff and departments to transfer callers to appropriate extensions.
  • Performed clerical duties such as typing, proofread and sorting mail.
  • Listened to customer requests, referring to alphabetical and geographical directories to answer questions and provided telephone information
  • Suggested and checked alternate spellings, locations and listing formats to customers lacking details and complete information.
  • Took messages from callers and accurately relayed details to intended staff.

Education

HIGH SCHOOL DIPLOMA -

Burges High School
06.2020

Skills

  • Problem Research And Resolution Credit Card Transaction Processing Caller Assistance
  • Professional Communication Operating Telephones International Calling Administrative Support
  • Calendar Software
  • Flexible Schedule
  • Data entry
  • Message relay
  • Customer service
  • Communication skills
  • Time management
  • Active listening

References

REFERENCES References available upon request

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Internet Technical Support Representative

Spectrum
03.2024 - Current

TELEPHONE OPERATOR

Answernet
09.2019 - 12.2022

HIGH SCHOOL DIPLOMA -

Burges High School

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