Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Coley Miller III

Bridgeton,MO

Summary

Experienced leader with a strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Overview

10
10
years of professional experience
2
2
years of post-secondary education

Work History

Internet Technical Support Representative

Spectrum
Bridgeton, MO
01.2024 - Current
  • Instructed users in emerging technologies to elevate business performance.
  • Assessed performance data of LAN and WAN to ensure availability and speed
  • Conducted remote diagnostics to identify and solve technical problems.
  • Identified optimization opportunities by analyzing existing system metrics.
  • Maintained accurate records of customer interactions and transactions in an organized database system.
  • Identified areas of improvement within the company's existing processes or procedures and suggested modifications accordingly.

NCCC Intake Supervisor

EviCore Healthcare formerly Care Core National
Saint Louis, MO
07.2018 - 01.2024
  • Evaluated existing systems used by internal teams involved in managing intakes, then made suggestions for improvement where necessary.
  • Assisted in preparing reports and presentations focused on intake activities and client demographics.
  • Supported the development and implementation of policies and procedures to enhance service delivery and client care.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
  • Recruited, interviewed and selected employees to fill vacant roles.

Task Supervisor

Serco NA
Wentzville, MO
10.2014 - 07.2018
  • Maintained performance review documentation and disciplinary actions
  • Assigned tasks to team members based on individual strengths and weaknesses.
  • Conducted regular training sessions for new hires and existing employees to ensure understanding of job duties.
  • Analyzed data from various sources such as customer feedback surveys and employee performance evaluations.
  • I have implemented weekly staff meetings to enhance collaboration on future projects, synchronize our objectives, and collectively address any obstacles.
  • Developed thorough reports demonstrating progress towards essential project objectives and milestones, ensuring transparency and accountability.

Education

BBA - Business Administration

Strayer University
Washington, DC
10.2023 - 05.2025

Skills

  • Leadership & Team Management
  • Process Improvement & Optimization
  • Cross-Functional Collaboration
  • Data Analysis & Reporting
  • Strategic Planning & Execution
  • Onboarding & Talent Development
  • Compliance and Regulatory Adherence
  • Conflict Resolution & Problem-Solving
  • Communication & Interpersonal Skills
  • Time Management &Organization
  • Microsoft Office Suite Proficiency

Accomplishments

  • Participated in various incentive programs and contests designed to support achieving production goals.
  • Supervised a team of 24 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Timeline

Internet Technical Support Representative

Spectrum
01.2024 - Current

BBA - Business Administration

Strayer University
10.2023 - 05.2025

NCCC Intake Supervisor

EviCore Healthcare formerly Care Core National
07.2018 - 01.2024

Task Supervisor

Serco NA
10.2014 - 07.2018

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Coley Miller III