Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alexander Sanchez

Everett

Summary

Experienced installation and repair technician with work history setting up, repairing and configuring telecommunications equipment. Talented at building relationships with customers and solving problems with little oversight. Excellent communication and planning skills.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Internet Technical Support Representative

SpaceX
09.2024 - Current
  • Managed high levels of call flow and responded to technical support needs.
  • Used ticketing systems to manage and process support actions and requests.
  • Documented support procedures, processes and solutions in centralized systems, enabling user self-service.
  • Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
  • Learned and adapted quickly to new technology and software applications.
  • Excellent communication skills, both verbal and written.

Communication Technician

Comcast Residential
01.2023 - 09.2024
  • Comcast Residential Technicians are responsible for performing cable repairs and installations across homes in the Seattle area.
  • These duties required the ability to calculate signal quality degradation from cable length while performing installations on telephone poles.
  • Responsibilities also include lifting heavy equipment and maintaining organization within our personal vans.
  • Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications

Advanced Repair Agent

Geek Squad
05.2021 - 01.2023
  • The primary focus of the Geek Squad Repair Agent is the intake of client devices for troubleshooting and repair on a case-by-case basis
  • This includes taking in client information, descriptions of issues, and applying technical knowledge to come to a proper diagnosis and determining the root cause followed by proper repair.
  • Arranged maintenance sessions to discover and mend inefficiencies.
  • Performed regular upgrades to update systems and improve operability.

IT Consultation Manager

Nexxt Level Consultation
04.2018 - 01.2020
  • At NexxtLevel, our primary goal was to enhance the client experience by effectively managing business-class servers, allocating resources to technical staff, overseeing troubleshooting and repairs, and optimizing workflows to boost efficiency.
  • Led a team of 6+ technicians, coordinating their deployment to client businesses as needed to address technical issues and support operational needs.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Education

Associate's Degree - Computer Sciences

Houston Community College
04.2016

Skills

  • Detail Oriented
  • Able to perform in fast paced environments
  • Skillful at maintaining autonomous workflow without direct input from management
  • Consistently able to deliver excellent service in an ever changing technical field
  • Proficient in a wide variety of technological aspects with an eagerness to broaden that knowledge
  • Excellent "Team Player" willing to participate in assisting others where needed
  • Ability to adapt to new information, tasks, and locations on demand
  • VoIP Systems
  • Hardware maintenance

Certification

CompTIA A+, A+ (A Plus) is an entry-level computer certification for PC computer service technicians. The exam is designed to certify the competency of entry-level PC computer service professionals in installing, maintaining, customizing, and operating personal computers.

Timeline

Internet Technical Support Representative

SpaceX
09.2024 - Current

Communication Technician

Comcast Residential
01.2023 - 09.2024

Advanced Repair Agent

Geek Squad
05.2021 - 01.2023

IT Consultation Manager

Nexxt Level Consultation
04.2018 - 01.2020

Associate's Degree - Computer Sciences

Houston Community College

Similar Profiles

CREATE PROFILE