Myles Miller
Nevada,Missouri
Summary
Skilled Technician with a focus on understanding the needs of both business and home users. Well Versed in troubleshooting of Desktops, laptops phones, and internet. Proven skill in resolving problems quickly on first call.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Internet Technical Support Representative
InSite Support Services
05.2022 - 10.2022
- solved customer support issues using Service-Now, averaging 100 tickets per month and 527 total from beginning to end ensuring that SLA and customer service were top priorities.
- Managed high levels of call flow on a wide variety of customer issues involving but not limited to, basic to advanced internet problems, troubles with emails, Bluetooth connectivity issues.
- I work well independently and or in a team environment.
- Customer satisfaction is my top priority and quality resolution.
Volt Temp
3m
06.2018 - 08.2021
- Employed intermittently by company over specified years.
- Gathered and discarded flawed film rolls.
- Ensured accurate inventory of books and samples.
- Engaged with the QA and graphics team in the latter phase of employment.
Education
Some College (No Degree) - CNS, Computer Networking Support
Crowder College
Neosho, MOSome College (No Degree) - Graphic Design
Crowder College
Neosho, MOSkills
- Collaboration
- Strong Work Ethic
- Hardware Repair and Maintenance
- Project management abilities
- Graphic and Media Design (Photoshop, Indesign)
- Microsoft Office expertise
Certification
- CCNAv7: Introduction to Networks
Accomplishments
- Small Scholarship for getting the highest grade in photography
Timeline
Internet Technical Support Representative
InSite Support Services
05.2022 - 10.2022
Volt Temp
3m
06.2018 - 08.2021
Some College (No Degree) - CNS, Computer Networking Support
Crowder College
Some College (No Degree) - Graphic Design
Crowder College
- CCNAv7: Introduction to Networks
Similar Profiles
Callum SchenkelCallum Schenkel
Site Supervisor at InSite Construction ServicesSite Supervisor at InSite Construction Services
KRISTI PETERSENKRISTI PETERSEN
Senior Project Manager, Client Services at Insite Managed SolutionsSenior Project Manager, Client Services at Insite Managed Solutions
Jerome BelleJerome Belle
Avaya Engineer at Insite GlobalAvaya Engineer at Insite Global