Arianna Scordino
Hostess, Shift Leader
Mooresville,NC
Summary
Proven leader and multitasker, adapt in team management and technical knowledge, enhanced Smoothie King's shift efficiency and customer service excellence. Skilled in employee training and problem-solving, significantly improved workplace dynamics and safety. Demonstrated exceptional ability in fostering teamwork and collaboration, ensuring a seamless customer experience at Bad Daddy's Burger Bar. Customer-oriented Crew Shift Leader consistently praised for quality and timeliness of projects and exemplary customer service delivery. Polished supervisor for crew of 2-4 , scheduling work tasks, and acquiring needed equipment and materials. Familiar with building codes, safety guidelines and construction equipment workings. Direct and safety-conscious individual with advanced knowledge of construction trade.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work History
Crew Shift Leader
Smoothie King
Mooresville, North Carolina
08.2023 - 07.2024
- Studied building plans and inspected structures to assess material and equipment needs.
- Facilitated smooth shift transitions, communicating key information during shift handovers.
- Adapted quickly to menu changes and communicated updates effectively to team.
- Distributed necessary tasks and duties during each shift.
- Handled cash and card transactions with accuracy, safeguarding against financial discrepancies.
- Provided mentorship for new hires by sharing knowledge of best practices in customer service delivery.
- Maintained cleanliness and organization of work environment, ensuring pleasant customer experience.
Restaurant Hostess
Bad Daddy's Burger Bar
Mooresville, North Carolina
11.2022 - 01.2023
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Checked in with servers to confirm preparedness before seating customers.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Answered customer questions about hours, seating, and menu information.
- Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
Education
High School Diploma -
Lake Norman High School
Mooresville, NC 08.2019 - 12.2023
Skills
Compliance Awareness
Team Management
Technical knowledge
Workplace Safety
Employee Training
Dress Code Enforcement
Teamwork and Collaboration
Problem-Solving
Time Management
Multitasking
Timeline
Crew Shift Leader
Smoothie King
08.2023 - 07.2024
Restaurant Hostess
Bad Daddy's Burger Bar
11.2022 - 01.2023
High School Diploma -
Lake Norman High School
08.2019 - 12.2023
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